Wisecars does not take responsibility for partners response times. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . Garantljuk, hogy minden rtkels vals. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. The rules that apply to the main driver also apply to any additional drivers. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. When you rent a car, you will usually need excess coverage. We use dedicated people and clever technology to safeguard our platform. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. I had rented cars for myself and others through Wisecars many times. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. You have a guaranteed booking with us and with one of our trusted premium suppliers. 1 year ago. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Honestly, never use third-party companies to rent a car. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. Please note, we only delete personal data on the request of the individual. Very easy process and had the best price on the internet. My trip to NZ had to be cancelled due to the cyclone that hit the area. I attempted to rent a car from them for a few days for $535. When you rent a car, you will usually need deductiblecoverage. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. All rights reserved. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. If you require additional drivers, please include them in your booking request. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Due to this protection, it cannot be read by any third party. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. It goes against our guidelines to offer incentives for reviews. He explained to me patiently and clearly. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 All rights reserved. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. In most locations, the minimum renting age is 21 years. Wisecars is not liable for services or bookings not full-filled due to force majeure. Please read carefully the terms of the Car Rental Agreement before signing it. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. No charge will be made for amending your booking before the start of your rental. There might be differences based on offers. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Wisecars (collectively we, our, and us) is an international vehicle rental broker. In that case, special cancellation terms are presented during booking. All cancellations outside of the aforementioned timeframes will not be refunded. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. To improve our service and website, we may use small data files known as Cookies. Free cancellation up to 48hrs before trip. 2023 Wisecars. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Minimum age requirements on larger cars may also be higher at some locations. When picking up the car, every driver must present their licence. In most locations, the minimum renting age is 21 years. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. If you choose to pay for the service using a credit card, your credit card details are not stored by us. If additional information is required, the process may be extended for another 28 calendar days. Please note, it is your responsibility to provide all the above-mentioned documents. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. It is a huge scam. Fill in your personal information and state what you wish to cancel or amend. Please keep in mind that any changes that you make to your booking will probably change the rental price. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. No way has this company got 4.5stars. If you have already provided us with your flight details, the car rental company will be able to track your flight. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. 6 Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. They will need to show their drivers license, which they must have held for at least two years. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Powered by, We use cookies to give you the best experience. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. What's Wisecars' cancellation policy? The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Amendments can only be made up to 48 hours before the pick-up time. Wisecars customer support is available 24/7. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Due to this protection, it cannot be read by any third party. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. We will send you your rental voucher 48 hours before your pick-up time. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Re: Wisecars car rentals. The car rental company will charge you for the additional driver for the whole time that you have the car. Never ever use Wisecars. %title% %offer% Tbb. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Alternatively, just sign in or register using your Google or Facebook account. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Wisecars Protection Package ensures that you are protected should anything go wrong. 1 Previous_Golf_5959 2 mo. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. DeductibleProtection covers up to EUR 1000 of your deductible. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Amendments can only be made up to 48 hours before the pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). 8 Feb 2023. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Wisecars (collectively we, our, and us) is an international vehicle rental broker. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. The permit you may need depends on which country youre visitingand how long youre staying. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Companies can ask for reviews via automatic invitations. It is one of the scummiest business models I have ever seen. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. I will give you a five star rating. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. If your additional driver is under 30 or over 65, please check your car's terms and conditions. It is highly recommended to call the police even for the smallest of damages. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Dominik B was very helpful and nice.However the site is not the best. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. If additional information is required, the process may be extended for another 28 calendar days. Wisecars falsely advertised vehicles for rental on their website. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. If this is the case, it will be clearly stated on your voucher. Great help received from the kind persons on whatsapp chat yesterday and today. Verification can help ensure real people write reviews about real companies. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Renting a car and want to make sure you know how car rental works? They may be needed if you wish to make a claim. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Any additional charges will need to be paid at the rental counter in the local currency. Please note that all additional drivers must also show a valid driving licence at pick-up. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Cancellation Protection can be purchased only at the time of booking and is not refundable. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Wisecars does not take responsibility for partners response times. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. It is entirely up to the Car Rental Company whether they decide to do so or not. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . 2023 Trustpilot, Inc. All rights reserved. Trustpilot is assessing this review in accordance with our flagging process. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Wisecars will process your cancellation refunds in 7 days. Powered by. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Wisecars does not own any physical locations or offices. Email: cancellations@wisefandi.com Fax: You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Even worse, they've created hundreds of fake 'good' reviews to fool people. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. In that case, the special cancellation terms are presented during booking. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. All rights reserved. We can accept no further responsibility when there is no out-of-hours service available. 185. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. In such circumstances, we will cancel your booking with no liability whatsoever. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. You will have to leave a deposit for the fuel. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. Please keep in mind that inclusions may differ between car rental companies. Find out how we combat fake reviews. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Only persons listed as drivers on the Car Rental Agreement can drive the car. Wisecars cannot amend the drop-off time once the rental has already begun. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. You can present the voucher either in a printed version or a digital form (such as from your smartphone). If your plans change in advance, you can bring your pick-up time forward by amending your booking. It might take your bank extra time to settle the amount. Please note, making a new booking may result in the change of the Car Rental Company. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Wisecars will inform the complaint submitter on how to proceed if needed. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The Car Rental Company must give its consent to repairs and replacements. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. If you cannot find the confirmation email, please contact us via our website. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. My issue has been resolved. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. One of our helpful agents will be in contact with you to address the request. Consider the cancellation policy. What's Wisecars' cancellation policy? Wisecars employs limited use of cookies for your safety and does not store any personal data. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. All related documentation must be kept if an insurance claim is submitted. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70.
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