Have a fantastic holiday. Well always be on hand with guidance and support to help you get the results youre looking for. })(); Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. Consumer guides, newsletters, surveys and more! Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. Warm regards,Vicki. Greatest accomplishments. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. #wsite-title {color:#000 !important;text-transform: uppercase !important;} Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. Thank you for choosing Staysure. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. I got an online quote and with no warning it increased in 1 minute by about 40. .fancybox-title {} If you want to claim on your policy you should contact the Because of this we were able to answer medical questions with out being flustered and accepted the quote. We were devastated as grandchildren had been couting the days down. policy. - Calling from outside the UK: 0044 1604 210 845 They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. Have a fantastic holiday. Simply go to the My Insurance section and choose which policy youd like to email to yourself. com_currentSite = "952359298347476581"; We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. I hope my friend who recommended me gets her 10 bonus !!! Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Staysure is a trading name of TICORP Limited. Are you a company? Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. All rights reserved. But I am still waiting for the activation email. function initFlyouts(){ (yes - you get penalised financially for helping customers). var STATIC_BASE = '//cdn1.editmysite.com/'; Even though you can earn a lot with the bonus, the bonus system is unfair. Sometimes the Customers are not vey nice. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. Date of experience: March 13, 2016 .wsite-footer blockquote {} Chased and chased and chased to pay. Will definitely be dealing with Staysure in the future for my holiday cover. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. So you can be confident that youve got the right cover, thats tailored just for you. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. Thank you. Have a fantastic holiday. Dear WAMM71,Thank you for your 5 star review. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. Britannia House, He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. The HR Team. If you need more help, please visit our FAQ Help Centre. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. Handful of friends made at Staysure. Fantastic service with a lovely consultant. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Please check with your phone provider if you are unsure about how much a call will cost. Find Reviews. My dad died whilst abroad, he was insured with stay sure. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Friendly team with lot of knowledge. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. Having problems? Unhappy with your Staysure experience? As I was desperate I bought it. Warm regards,Ross, Information provided by various external sources. Don't Pay out on Holiday cancellation due to Death of Parent. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Theres no jargon in our rights guides. Not a good experience. We hope this will continue to inform and provide insight to our employees on the decisions we make. Dear Geoffrey Brooks,Thank you for your 5 star review. } Have a fantastic holiday. Here are 8 tips for writing great reviews. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Anyone can write a Trustpilot review. and make your voice heard. display: block !important; The Embassy were amazing. .wsite-menu-default a {font-size:16px !important;} Have a fantastic holiday. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. } Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. Having problems? To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. USED to be a great place to work. Not happy. width: 100% !important; Policy purchased, but I am not happy. A good clear line, too, with no annoying background noise! Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. '', . TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. I had to do all the repatriation work with the help of the English embassy in Tenerife. Kind regards Ross Customer Service Manager. You deserve to be treated better especially for what youre getting paid. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. She had to cancel her holiday to undergo treatment and submitted a claim. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. achieve performance targets across their product portfolio. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. Full-time, Part-time . Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Have a fantastic holiday. your insurance policy. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. font-family: "Open Sans" !important; #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} (function($) { By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Consiglieri Park Estrada Consiglieri Pedroso, _W.storeCountry = "GB"; " Don't use Staysure Travel insurance- dreadful extremely poor customer service. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { } ) They have made a bad situations 10 times worse. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. var STYLE_PREFIX = 'wsite'; Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;}
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