Then add the channel. I've gone through adding it, restarting my system, deleting it, re-adding it, and still the app controls don't respond, options are below the viewable part of the screen and don't respond to the remote .... then after about a minute you here "click, click, click" like it's trying to process the queued clicks from the remote and then it just kicks me back out of the app and back to the Roku Home screen. That worked! In these cases, the channel provider will need to investigate the issue in order to help resolve it. Open HBO Max on your Roku and choose Sign In (or try to play a show or movie).. Sign in Not Available? Roku Channel Store; Samsung TV; You can subscribe using the HBO Max app and then sign in on any supported device. It's too bad, because they took what should have been wonderful news--HBO Max is now available on Roku!--and turned it into a real negative. I assume this is billed through Roku as well? On this front, at least, we can offer some good news. I may have even done this twice. Hopefully they fix this or update this fast. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. Roku streaming stick ... Roku 9.4.0; build 4200-09, last update 12/18/2020 at 02:36, no new updates available. It is an issue at the hbo server. Older movies seem fine through the app, but not the newest, hottest movie. After starting HBO max, it may have even crashed out again, but then when i retried, it fired up content indexes fine. HBO Max app is not navigable and roku streaming stick is slow with it, freezes, and then bounces me back to home screen. If the HBO Max app isn't working as expected, try these steps: Step 1: Update your software. They had me unsubscribe from HBO. You see, I like to stay current when nazis are targeting my city and the potential for insider threats within the 25,000 troops also currently within my city. Mine is also crashing on my Roku gen 1 device. For some inexplicable reason, HBO Max was launched without support for Roku or Amazon Fire TV devices, which are among the most popular devices in America, because of contract disagreements. While HBO Max is now working for me about 66% of the time, it still kicks me back to the home screen the other 33% of the time. Anyone had better luck? If other channels are working correctly, and you only experience this issue on the HBO Max channel (app), that is likely an indication that the issue lies within that particular channel. I also cancelled the subscription through Roku since I'm already paying Xfinity for HBO and get HBO Max included. I'm trying to run it on a Roku streaming stick with Roku version 9.4.0; build 4200-09; last system update at 02:36 on 12/18/2020, last checked for updates on hour ago, 12/20/2020. HBO Max is currently unavailable on these devices, since parent company AT&T has yet to secure a distribution deal with Roku. We all know HBO Max was just added so maybe this is why I'm having an issue. I fix d it by : going to Hbo max app on my phone - SETTINGS then DEVICES- then sign out of all devices. I can navigate menus, search for items and play content without issue, but Closed Caption option is not available. Oftentimes, HBO Max struggles to load the content but then suddenly stops working and … Since I subscribed to HBO through Roku, I can't remove and reinstall the HBO Max app as described here: https://help.hbomax.com/Answer/Detail/2358. Discover short videos related to HBO Max Roku on TikTok. I just tried it on another Roku connected TV with a 3920-x and it works there. When we select HBO Max app from our Roku/TV device (2720X), we get to a screen that asks who … Note: The story has been updated with a statement from Roku. Cable and satellite TV providers. I downloaded HBO Max, created an account through my roku account. Apparently I won't be able to use it on the TV with my streaming stick unless I replace it or swap devices to use HBO Max in that room. I'm hearing same thing for Apple TV. While they continue to partner with companies to increase supported devices, Roku isn't one of them. Restart your Roku device to clear the cache. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. The HBO Max app is still not available on Roku devices, but now, there’s a workaround that will allow you to stream HBO Max content on your TV. I even tried physically removing my Roku streaming stick and re-installing it for a "hard reset", went through the same "Troubleshooting" process, removed the app again, re-added it, still the same results. I re-ran the software update sequence followed by restarting the stick. Thanks. MDK (@AwesomeJewBear) reported 5 hours ago @HBOMaxHelp It still did not work. Update your browser to the latest version. What models of Roku boxes (or TVs) are people using here that are having the problems? Strange, I've tried that but it still isn't working. Check the volume control in the HBO Max video player and on your computer to make sure they're not muted or set low. This is essentially what is happening to me -- consistently crashes as it's loading the new releases. Loads HBOMAX home screen showing shows and movies then immediately crashes and goes back to Roku homescreen. It shows the logo and starts to load and then crashes right back to the Home Screen. (Amazon Prime won't have HBO Max at launch, but will still offer HBO Now). Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. I can literally watch 5 seconds of a show without the app crashing and bringing to the homepage of the RokuTv. On my roku ultra (2020 model), when I try to launch HBO Max, it shows the logo, then immediately crashes back to the home screen. With this news, AT&T customers with HBO Max—which is included in our best plans and packages or with an HBO subscription through an AT&T video service— now have even more options and ways to access the best in entertainment. New survey data suggests these TV OS powerplays are not working as neither service has seen growth suffer much. FireTV and Roku not working. This is essentially what is happening to me -- consistently crashes as it's loading the new releases. Now seems to be working fine. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Is anyone else experiencing the same issue? To do this, go to the Play Store, then choose My Apps and look to see if HBO Max is listed under updates (if it is, choose Update). HBO Max not launching on Roku Ultra (2020), Re: HBO Max not launching on Roku Ultra (2020). I wanted to use Max on Roku because I prefer the Roku platform but I guess I can't do that without paying double. If the issue remains unresolved, I'd recommend reaching out to HBO Max support directly to report the issue and request additional support. Many Roku users who own 3500x Roku stick models complained about not being able to play HBO Max on their devices. To see which account you're signed in with, choose your profile icon (circle with a letter in the upper-left), then scroll right and choose Sign … Customers do not want to watch movie productions on laptops or … If you use HBO Go or HBO Now on Roku, you will not be able to access HBO Max on the streaming device quite yet. If you have the HBO app (previously called HBO NOW) If you subscribe to HBO through Amazon Appstore, Apple, Google Play, Roku Channel Store, Samsung TV, WarnerMedia, Consolidated Communications, Liberty, North State, Optimum, Service Electric Cablevision, Verizon Fios, or Ziply Fiber, then you have access to HBO Max right now, at no extra cost! I've tried uninstalling/reinstalling the channel and restarting the device. (I don't watch movie on a 6"x4" phone screen!). How to fix HBO Max not working on Amazon Fire TV and Fire Stick. Not optimal. Same here. Have logged into HBO Max on my laptop and watched movies. With Roku and Spectrum unable to come to an agreement to renew their contract, Roku has removed the Spectrum TV app from the Roku Channel Store, preventing new downloads. HBO or HBO Max might actually be down While this is rare, it’s possible HBO and HBO Max are not working because they are actually just down. Both versions should be up and running soon! 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