This will give you an idea of how many engaged customers are taking advantage of a particular feature youre offering. Q1. Update the Role headers with each team member role from the scenario. "Every marketer should be tracking average session duration," said Joe Sloan of Challenger School. The adoption phase is the first time your customers start seeing the value of your product and getting returns in the form of improved ROI. Q3. Engagement is an internal metric. The agile approach, however, relies on iteration planning and estimating instead of Gantt chart. Consider each stakeholders involvement in the project, as well as any tools (software, hardware, etc. Finally, be sure to save a blank copy of the RACI chart template you used to complete this activity. They reach value when they start to see a return on their investment. Adoption is generally a one-time occurrence. None of the above. Microsoft 365 usage analytics contains additional adoption metrics related to active users to show adoption of the products over time. Adoption is an external metric. What step could the company have taken to avoid scope creep? Engagement. You can use them to work through your thought processes as you demonstrate your experience to potential employers. Be sure to complete this activity before moving on. Engagement requires less expensive tools. Write 2-3 sentences. Actively and meaningfully engage the public to generate buy-in and project support. Question: Which of the following is an engagement metric? A 100% OEE means that your system is producing no defects, as fast as possible, and with no stops in the production. As such, the user adoption metrics that matter should. A 20% increase in the amount of tasks completed. Who can give feedback to responsible individuals to help them complete tasks? Daily active users (DAU) measure the stickiness of your platform, or how much your users depend on your product or platform daily. Add your team members to the template. Email and chat are examples of what type of project management tool? Number of impressions. Adoption replaces a business metric. Ready to start measuring product and user adoption KPIs? Analyze, Build and Deliver experiences to application users and drive adoption with the Whatfix Digital Adoption Platform. Its short and to the point, increasing the likelihood that users will engage, but without follow-up questions or context, its hard to know exactly. Send out feedback surveys to team members, Ask the clients if theyre happy with the result. The project sponsor plays a vital leadership role, which always includes funding the project. Whats a strategy that could help avoid this internal scope creep? Write one sentence. Have stakeholder involvement before the project begins. When potential customers click on Plant Pals advertisements, the landing page is the first part of the Office Green website they will see. Major brands accepting cryptocurrency; Major exchanges users It goes a step further than just acquisition to encompass activated and retained users. Repeat steps 2 and 3 for a second, third and fourth objective to fill up the template. Q1. The plan includes a marketing campaign to promote the new lines. You can use the following formula to find your user onboarding completion rate: Completion rate = # of users who completed onboarding / total # of users who started onboarding. semi-regular consultations, frequent updates, etc.). Correct A 20% boost in recurring customer traffic and referrals. In this quiz, you will practice applying the Triple Constraint (budget, time, scope) to the following project scenario: Imagine you are a User Experience (UX) Program Manager at a small design agency. You can use them to work through your thought processes as you demonstrate your experience to potential employers. For example, a stakeholder with a medium level of interest would straddle the high and low interest quadrants. Each tab displays one or more of the Project or Resource Adoption Metrics. Now you are gathering a new team to design and develop the Plant Pals landing page. How will each stakeholder participate in the project? As the final deliverable, your agency will create a research report and facilitate a 3-day workshop. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. You can place stakeholders anywhere on the power grideven between quadrants. The research team notes that not all projects will require all the metrics and that metrics should be chosen (in combination) based on the outcomes required from the metrics. Q2. What step could the company have taken to avoid scope creep? Adoption replaces a business metric. Q1. Does the project sponsor fund the project? For example, if you have a total of 1,000 users, of which 250 are new, then your. Add the six tasks from the scenario to your RACI chart template under the Task/Deliverable heading. At least one individual is responsible for each task. Be sure to address the following criteria in your completed OKR card: Q1. Making data-driven decisions can power your business to the next level. Adoption requires more expensive tools. Customer service is a core component of excellent customer experience (CX). Each key result should address the following questions: Your key results should build on the scenario and additional project information, but its up to you to determine your success criteria. Replace Role A with Director of Product, and so on. Q2. Wonder City has several city-wide objectives related to reducing traffic congestion and improving the citys infrastructure. Engagement is ongoing. It's typically derived from your business model (e.g. Insights give a visual snapshot of the following metrics: Sprint progress Issue type breakdown Sprint commitment Deployment frequency Cycle time Use these metrics to continuously optimize team performance. Key questions to ask yourself include: Note: The number of stakeholders you keep informed about each task can vary depending on your situation. . Q4. The table lists each stakeholders level of interest as low, medium, or high. As a project manager, youre using the SMART criteria to craft goals for your team. Identify key user behaviours within an application, Obtain user feedback on Help content in real time, Easily create and publish content in engaging formats, Make content from all enterprise systems accessible, Seamlessly manage content in clearly defined stages, Offer step-by-step guidance and train users in real time, Offer contextual support at the moment of need, Make announcements, conduct surveys and communicate change, Adopt new technology without a dip in productivity, Train remote team members with in-app learning, Increase user adoption of your enterprise software, Onboard new hires faster with in-app training, Improve employee productivity with self-service support, Onboard new users faster with personalized walkthroughs, Digital Transformation & Change Management Experts. Q11. Do you expect any resistance that could affect their buy-in? Note: You should gauge each stakeholders level of influence on this project, not within Office Green in general. However, that action varies from platform to platform. Q10. They dont expect to be in production for one week, delaying the project timeline. For each task, assign the letters R, A, C, and I to the team members involved. Which of the following is true of someone who is accountable in a RACI chart? Which type of tool would be best to use to meet the project sponsors request? hamilton mustard capital of the world. Manage Settings Question 8 Which of the following is an adoption metric? In this activity, you will practice creating OKRs (objectives and key results) for a project. Q5. Which of the following scenarios would occur in the landing phase? Which of the following are objectives and key results (OKRs) development best practices? Moment: How to Find It, Examples, UX Tips, How to Announce New Features to Drive Adoption (+Checklist), 11 Must-Track SaaS Customer Success Metrics (+Measuring Them), 12 Must-Track Customer Retention Metrics for Growth (2023), 13 Best Onboarding Flow Examples for New Users (2023), What Is Feature Discovery? Adoption requires more expensive tools. Adoption Metrics Metric Description EnabledUsers Number of users enabled to use the product in the month. This metric is the percentage of time that a service or system is available. Step 1: Place stakeholders in the power grid. Engagement compliments other business metrics. Fill in the blank: During the planning phase of a project, you take steps that help you _____ to achieve your project goals. Select all that apply. To find your product adoption rate, use the following formula: Product Adoption Rate = (New Active Users / Total Signups) x 100 For example, if you have 100 sign-ups within your designated time frame, but only 50 of them are active, your product adoption rate would be 50%. Time-to-first action measures the time it takes a new user to engage with a particular function or feature. Youre assigned a new project to develop a digital grading platform for a local high school. Tracking product and user adoption can help you determine if youre reaching the right audience through marketing and sales efforts and discover new opportunities for keeping acquired customers happy with your product and active on your platform. Select all that apply. Provide examples to help illustrate your explanations. Step 2: Determine how to engage with stakeholders. When you know what actions users take when they first become users, you can build your onboarding program around getting them up to speed faster and improving your time-to-value. For example, pageviews make a poor choice. Q3. Select all that apply. 3. There is also a Metrics trending view that pulls monthly snapshots of the metrics. which of the following is an adoption metric? The project must adhere to all government regulations. As a reminder, RACI charts help you determine who is: As the project manager for Plant Pals, you must assemble a team that can develop and execute the marketing and sales strategy to prepare for the launch. Task Success. Step 6: Determine each stakeholders level of power or influence. Adoption replaces a business metric. The project manager needs to plan, track, and complete work across many project phases. 8. Continue with Recommended Cookies. The table lists each stakeholders level of power or influence as low, medium, or high. Reddit You can use it for further practice or in your own personal or professional projects. Here are a few questions to help identify whether someone should be consulted: Informed: Who should be kept informed about task progress or project decisions? Which of the following product layers might include a warranty, credit, Make the investors adopt the companys project expectations. OKRs combine a goal and a metric to determine a measurable outcome. An increase in customer satisfaction score. For example, if a customer spends $2,000 with your company over their lifetime and it costs you $400 to acquire and service that customer, the CLV of that customer would be $1,600. Churn rate is important because it tells you how well youre connecting with your customers and how well youre retaining them. The adoption formula is: Number of Adopted Users Total Number Of Users If you have 1000 users and 250 of them have adopted your product, your adoption rate is 25%. CLV gives a long-term view of the value customers provides your business. Q5. How will the project outcomes affect the needs of each stakeholder? The formula for finding feature adoption rate is similar to product adoption rate. Q10. Adoption replaces a business metric. product outcomes). Bus lines must service at least 50% of the most densely-populated areas of Wonder City. Q3. For the three situations below, describe how you would apply the Triple Constraint model. With your feature adoption rate, you want only to count the total number of active users not your total signups. , A 35% increase of first-time customers. which of the following is an adoption metric? Select from the following options when determining project roles: Step 4: Determine stakeholder involvement. What project management value does this represent? The easiest way to track and measure your onboarding completion rate is with a tool that offers. Project management is a relatively new job title. When youre measuring the right KPIs for product and user adoption, you can refine and develop your offering until it aligns with your audience. Select all that apply. "Average session time is one of the most telling website engagement metrics and holds great value in understanding how effectively your site meets the intent of users," Kyle Kasharian of 9Sail added. To find your NPS, youll need to survey users with the following question: How likely would you recommend [brand] to a friend or colleague? 15,000 new downloads within first quarter post launch, 75,000 new downloads within first year post launch, 25% of monthly downloads from new customers, The objective defines what needs to be achieved and describes a desired outcome, The key results are ambitious, specific, measurable, and define success for the objective, Post the goal on a project management forum for feedback. In this activity, you will use a RACI chart to assign roles and responsibilities to project stakeholders. Which tools are best for communicating? Compare it to goals the organization set in previous years. Engagement requires less expensive tools. Imagine that the main supplier for a construction project runs out of steel girders and needs to obtain more to complete the order. Promote public transportation as a convenient alternative to driving. The adoption phase is the first time your customers start seeing the value of your product and getting returns in the form of improved ROI. Start with the Understanding Stakeholders table on the first slide of the template. Request a demo to see how Whatfix empowers organizations to improve end-user adoption and provide on-demand customer support, Empowering Individuals and Organizations Through Digital Adoption. Non-financial metrics are quantitative measures that cannot be expressed in monetary units. Number of customer sign-ups for a subscription. Scores can range from -100 to 100. Three Keys to Successful Adoption Here is some additional information about the project: To use the template for this course item, click the link below and select Use Template., If you dont have a Google account, download the template directly from the attachment below.Activity Template_ Project Move It OKRsDOCX FileDownload file. Templates like this one will be useful as you put together a portfolio of project management artifacts. Select all that apply. You have customer and user retention on the flip side of customer and user churn. Which three of the following best practices can help you choose tools for your project? Completing a stakeholder analysis and power grid allows you to determine each stakeholders influence and potential impact on a project, which is crucial to managing communications and expectations. Which of the following is an adoption metric? The CES is the summation of all the total event values. List at least one scheduling tool to keep the project on track. What can you do to determine if a goal is relevant? While measuring engagement is similar to measuring adoption, the latter gives the percentage of key features your customers are using. Low-interest, low-power stakeholders go toward the lower-left corner, and so forth. The appropriate individuals are Responsible, Accountable, Consulted, and Informed. In this specific example, you should notify the internal stakeholders, so that they can make decisions about what to do about the changes in the project, while considering the Triple Constraint. Determine each stakeholders level of interest and influence, list all the stakeholders the project impacts, and find ways to involve them. 11 Must-Track Product Adoption KPIs & Metrics to Analyze With Whatfix, Drive adoption with in-app guided learning & training flows with Whatfix, PlayOGO reimagines customer onboarding and gaming adoption with Whatfix, Drive and measure product adoption with Whatfix in-app guidance and analytics, Subscribe to the Whatfix Digital Adoption Blog. In your inbox. Decide how to deliver an organization-wide announcement and campaign for the project. Challenges, Example (2023), How to Conduct a Cohort Analysis (Types, Tools). The company is getting ready to introduce its new Plant Pals service, and you will manage the launch. How will you handle this ambiguity and deliver the news to the team? Which key component outlines the projects success criteria? What's a main difference between the adoption and engagement metrics? Recruiting for field research will take a week longer than expected. For example, you might measure website traffic in monthly active users. Each key result should have 2-3 objectives, Goals you believe your team needs to meet and goals the stakeholders believe the team needs to meet, Problems the project managercan easily recognize and problems the project managers cannot recognize, Tasks you believe your team should complete first and tasks the team believes they should complete first. Which of the following are important project management responsibilities? Provide a reliable and consistent public transportation service. Measuring product and user adoption give you deeper insight into how you connect with your customers and audience. Fill in the blank: Objectives and Key Results (OKRs) combine both a goal and a _______ to determine a measurable outcome. January 24, 2023. We will consider the following metrics: Top countries in crypto ownership. attendance, school lunch payments), Overall, the school is seeking a platform for digital grading. which of the following is an adoption metric? How involved is each stakeholder in the project on a daily basis? Box A in upper left (high power, low interest); Box B in the upper right (high power, high interest); Box C in the lower left (low power, low interest); Box D in the lower right (low power, high interest). Be sure to address the following criteria in your completed stakeholder analysis table: Be sure to address the following criteria in your completed power grid: Q1. Q5. Pinterest, [emailprotected] Project management isn't adequately compensated when compared to similar roles. In this activity you will complete a stakeholder analysis and power grid. Finally, be sure to save a blank copy of the stakeholder analysis and power grid template you used to complete this activity. In such cases, the easiest method involves using a social media analytics tool like SocialPilot, which enables you to see the metrics of every major social media platform. They also need to visually represent the teams day-to-day tasks. Submersible pump. Select all that apply. 3. A _____ is a body of clients that is large enough to attract many other clients. Your Net Promoter Score (NPS) is a customer experience metric that helps predict business growth. , In some cases, you might choose to inform all stakeholders who arent responsible, accountable, or consulted. Study with Quizlet and memorize flashcards containing terms like The ONC's goal of advancing secure and interoperable health information requires _______. Correct 9.Question 9 How will you quantify if you're landing a project at its . With the product adoption rate, you can identify how many new sign-ups you need to convince to stay and improve your retention plan accordingly. Only one individual is accountable for each task or deliverable. The next course item will provide you with a completed exemplar to compare to your own work. The manufacturer of one of the project deliverables just lost power after a large storm. As the lead project manager for the Plant Pals project, youre managing the launch of this new service. The RACI chart includes all of the project roles from the scenario. The "adoption event" should be the action in your product that best indicates a new customer is getting value from the product. Q6. During the project weekly meeting, the project manager learns the main vendor will increase the cost of raw materials by 20% due to an international shortage. ExamTopics Materials do not A low completion rate could also indicate that your sales team isnt reaching the right audience. Engagement is ongoing. Select all that apply. A new company project isnt going well. OEE is the measure of the productivity of a piece of equipment. Danh mc . The switch reduces the costs associated with event space, travel, and people resource time. Q4. Ignore the requests because the project is already underway. Instead, focus on metrics that help you assess if the adoption is fulfilling your expectations or falling short of them. Push back the products launch date to allow time for the design to implement changes to the logo. Brian Balfour of Reforge has waned that Week 1 engagement"has one of the biggest impacts on your retention over time". Remember that only one person should be accountable for each task or deliverable. Using the formula (G-C) C = ROI, how would you calculate the projects return on investment (ROI) after the first 12 months? In this activity, you will apply your knowledge of RACI charts to a new phase of project planning. Replace Task/Deliverable with the name of each task. Double the amount of time participating within an app. Question 9) Stops along the new bus lines must connect neighboring suburbs to downtown and public resource facilities. Start by reading the scenario: As the project manager of a new project, you decide which scheduling, productivity, collaboration, and work management tools the team will use. A designer on your project team suggests making changes to the products logo just prior to launch. You need to align with the clients Vice President (VP) of Design, Ria. Add Comment Add the four tasks from the scenario to your RACI chart template under the Task/Deliverable heading. Now that youve placed your stakeholders in the grid, go back to the Engagement column in the stakeholder analysis table. And great management teams know that the 7 Agile Metrics That Matter For Successful . Within the software development process, there are many metrics that are all related to each . Here are the top metrics to track. Q4. When deciding who is accountable, ask yourself: Consulted: Who should be consulted for their insights, expertise, or strong opinions on the task? Who is invested in task completion but not directly involved in the work? So if the budget is a constraint, what areas might Ria adjust to reduce project costs? The grid contains all the stakeholders from your stakeholder analysis. To find your time to value, you first must define what action represents reaching value for your users. Fill in the blank: Project initiation includes determining resources, documenting key components, and _____. query record type assignment salesforce; what breed was randolph scott's horse stardust; carlmont high school track open to public; greg jackson octopus wife. Engagement requires less expensive tools. CFA and Chartered Financial Analyst are registered trademarks owned by CFA Institute. Youd then ask your users to rate their likelihood on a scale of 1-10. Write 2-3 sentences. YouTube Replace Task/Deliverable with the name of each task. Think of the Triple Constraint and remember that one constraint will always have the priority. How quickly users can learn products. Its short and to the point, increasing the likelihood that users will engage, but without follow-up questions or context, its hard to know exactly why a customer might be a Detractor or Passive. The table includes all five stakeholders and groups from the scenario. When building a team for a new research project, you create a power grid to help you figure out which stakeholders to prioritize. The RACI chart includes all of the project roles. In an ideal world, you would have a 100% retention rate. NPS is an easy way to measure customer satisfaction, but its usually not specific enough as a standalone survey. Fill in the blank: In addition to a job title, many companies list project management as a desired _____. What are two potential consequences of a project manager failing to properly initiate a project? These templates will be useful as you put together a portfolio of project management artifacts. Some of your stakeholders include: Part 1 Understanding stakeholders with a stakeholder analysis, Link to template: Stakeholder analysis and power grid, If you dont have a Google account, you can download the template directly from the attachment below.Activity Template_ Stakeholder analysis and power gridPPTX FileDownload file.
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