To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. All ticket holders will receive emails with their options beginning May 1. We are only able to issue compensation for events that are officially cancelled by the venue, team, or . Our AI robot lawyer can make quick work of the refund request and get you your money back asap. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. Our mission is to connect customers with individual ticket holders and amazing. Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Learn More. You can choose between a travel credit or full cash refund. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. What should I do? and will not be eligible for a refund. Why is it taking so long to get a cruise refund? UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. Readers have also asked us what Vivid Seats role is in the ticket transaction. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. By the way, if youre stuck in a similar situation as Himberger, you might be entitled to refund under a recent court settlement. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. . Will this be the busiest spring break ever? Email Delivery . Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. The Wagner opera returns to the Met for the first time in 17 years. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. Class Period: September 29, 2016 to April 1, 2021. Postponed or rescheduled events will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate refund requests from the ticket seller. It depends. As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. Event date, times, venue and subject matter (collectively Event Details) may change. According to the venue's website . If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. We'll help get you there, and give you peace of mind. Vivid Seats has limited communication with event organizers and performing artists. Please note that direct sunlight or heat can damage certain types of tickets. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. Regardless of whether the foregoing types of disputes in this Exceptions provision are resolved by a court or pursuant to arbitration, you and Vivid Seats agree that the dispute is subject to the Class Action Waiver provision set forth below. These Bank of America fees drained my kids savings account. Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. View Privacy Policy. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. According to this tweet, if you want a refund check your email for official information.. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. You acknowledge that the venue and/or event organizer/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date due to, for example, the uncertainty or evolving nature of the COVID-19 pandemic or other safety or health concerns. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. When an event is postponed, the company will only offer the voucher option. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Delivery method is not indicative of the type of ticket. When tickets are shipped to you, it is your responsibility to confirm that the tickets delivered to you are consistent with the order you placed. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. Theres also a 100% Buyer Guarantee that looks oh-so-good. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. Do Vivid Seats Offer Refunds for Postponed Events? How Do I Find Out if the Event Is Canceled or Postponed? If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. This article was published on March 29, 2022, and updated on April 27, 2022. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. Now, VividSeats did respond online saying, Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? You and Vivid Seats also agree that for disputes or claims where both injunctive relief (including public injunctive relief) and non-injunctive relief are sought, You and Vivid Seats will first submit the dispute or claim for non-injunctive relief to arbitration pursuant to this Arbitration and Dispute Resolution section. These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds, SXSWs statement to Billboard says. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. This FAQ explains our general policy and approach. You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? Did you find it helpful? Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. He paid Vantage $18,536. You can also email us or check out our FAQs.Well be with you ASAP. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. Accordingly, you consent to injunctive or other equitable relief for such violations. As our Sales Terms and Conditions state, all sales are final. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. Can Vivid Seats keep your money for a canceled show? Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Learn More. Youll also connect with other readers who want to make the world a better place. Orders exceeding four tickets may be split up into different rows within the requested zone or section. YOU AND VIVID SEATS EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW. Can I exchange my tickets for a different quantity, or for tickets to another date or event. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. GILFORD, N.H. . Walt Disney World Resort in Florida will remain closed until further notice. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. The hosts cancellation policy will apply as usual. info@TicketPurchaseSettlement.com. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. See ourPrivacy Policyfor how we treat your data. Will I receive compensation if my event is rained out, postponed, or rescheduled? Sorry we couldn't be helpful. In the same memo, Rapino writes to his staff, It is important to remind everyone that Ticketmaster is a platform, and does not hold on to money from client sales. The two disgraced men have both been sentenced for sex crimes. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. Why cant I get one? The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the . Badge. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Other than any denial of entry caused by health or capacity concerns relating to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, in the event that Vivid Seats determines that you were indeed denied entry, at no fault of your own, you will receive a full refund of the cost of the ticket including all fees and shipping charges, less possible restocking fees, as the sole remedy. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Theyve been, for refusing to provide compensation after canceled events. Further, should any violation result in the loss of the ticket sellers season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits. You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. Most complaints are from ticket billing and delivery issues. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. If you would prefer a cash payment, you must submit a claims form. We help fans get to more games, enjoy more laughs, and rock out at more shows. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. No, Vivid Seats will not grant you a refund for postponed events. Our help is free. They only refund the ticket cost though, but for the fees they give you store credit. The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. Himberger planned to travel to Atlantic City in July 2020 for the show. Upon seller confirmation, your method of payment will be charged. SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. Thats over 18 months after we bought the tickets, he says. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. Academy LA is a cashless venue. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. Unfortunately, no. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. Himbergers case is about more than a company that tries to keep your money. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. State arbitration laws do not govern in any respect. Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. So you have to live in California to get your money back. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. Breaking down the contenders in the seasons most unpredictable Oscar race. Vivid Seats allows refunds under specific conditions. Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. But all was not lost, according to Vivid Seats. The AAAs rules are available at www.adr.org. If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. 100% Buyer Guarantee! Authorization Form . Warning Related to COVID-19 and Other Diseases or Illnesses. There are mice in my vacation rental! They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Tickets you can trust: 100 million sold,100% Buyer Guarantee. Himbergers problem was preventable. . Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. If your show hasnt announced a new date yet, please hold on to your tickets. You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. I contacted Vivid Seats on Himbergers behalf about his event tickets. Consumer Alert: No more automatic refunds for skipped ports? The market price provided by Vivid was over $500 per ticket. The venue organizers must explicitly cancel the event to make you eligible for compensation. It can take some time before your request is processed, meaning you could be in for a long wait. But a couple of days before, the venue canceled the show. Did the company have to return Himbergers money? If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Again. But six months later, Discover found that the charge was valid. Shoots Twice (Hockey) Email our customer service team atsupport@vividseats.com, and well get back to you! She lost her engagement ring in a rental car. Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. Under these circumstances, I think a credit card dispute is absolutely fine. please contact our team at Elliott Advocacy through this form. If you booked an Airbnb on or before March 14, you will get your money back if your check-in date is between March 14 and May 31, according to Airbnbs website. Earn a Reward Credit after your 10th ticket and spend it in our app it's like getting your 11th ticket free. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). Shania Twain Gives Rare Update on Her Ex-Husband and Ex-BFF. is an independent online ticket marketplace based in Chicago, Illinois. It happened to me only once, and I was satisfied with Vividseats customer service. If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. DoNotPay can help you sue the company in small claims court. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. Unfortunately, no. For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation.
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