viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. Apparently not. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 2.9 a) Exception to Sellers Obligation to Confirm. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. 1,779 reviews for Viagogo, 1.3 stars: '1. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . Mtley Cre Concert Tickets. 6.9 Change or Suspension of Site. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. that reports on class action lawsuits, class action settlements, Please add me to the list. 6.8 All Sales are Final. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. Dave Chappelle Tickets. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. We always ask that people only buy from authorised sites in order to protect themselves.'. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. Rob Davies. 2.6 Making an Offer. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). 3. Why is the price printed on the ticket different to what I paid? 2.8 Notification. Add in you are not the original purchaser of the tickets. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. They do not say they are going to charge such fees per a ticket . Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. 2. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. 2.1 Requirements. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. 3.2 Other Information. Our guarantee does not affect Your statutory consumer rights under UK law. Rufus Du Sol Tickets. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. At no time do We provide the Buyer's payment information to the Seller. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. If the event . Wait for a StubHub representative to reach you. This is the easiest way to get your money back. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Tomorrowland 2023 Tickets. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. Required fields are marked *. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Can I buy tickets that are personalised with someone else's name on them? Many event managers have already committed to providing refunds for cancelled events. . 3.1 Accurate Descriptions. 2.15 viagogo Guarantee. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. expected to be mailed out. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. Top Class Actions is a legal news source For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. "If . a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. 6.3 Allocation of Risk. How do I change the email address on my account? Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. 6.4 Release. 'Such tickets will become void and the ticket holder refused entry to the theatre. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Note that this is separate from any Tax viagogo is required to charge on its fees. Also,directly on our website! Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Romeo Santos Concert Tickets. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. has spoken to a number of ticket holders who have been denied refunds for cancelled events. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). We look forward to hearing from you. 3. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. Please note this does not include any Tax that may be payable on fees We are required to pay. Red Hot Chili Peppers Concert Tickets. Jay Chou Concert Tickets. Chris Brown Tickets. 5.4 Making Adjustments. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. Event dates, times, venues and subject matter, which are listed on the ticket, may change. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. I had tried calling them and the day of the concert and no answer. They take your money with no intention of even giving you anything for your purchase. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. 2. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. You must contact the viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. 7.3 Additional Policies. You will be entitled to a full refund or a 120% voucher. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. Pretty straightforward, you'd think? viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. That's not something you're likely to shake off. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. The Weeknd Tour 2023. The 1975 Tour 2023. 2.5 Tax on Seller Proceeds. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. 2.17 Season Cards. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. 2.2 Registration. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Which? They keep finding excuses as to why it has not been processed. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. All Rights Reserved. Suggested Article: Verizon Wireless SMS Refund Settlement Details. We cannot control the policy of third-party resellers.'. 6.7 Third Party Information. In the case of refunds, we appreciate our customers' patience while we process their request.'. spiritus Forumite. 4.Select the button beside the transaction you want to dispute, then click Continue. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Viagogo promises "a full refund" if any problem arises, while Get Me In! Eric Clapton Concert Tickets. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. When listing seated tickets, all tickets in the same listing must be consecutive seats. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. Elton John Concert Tickets; Andr Rieu . If You do not qualify, do not use the Services. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Ha*Ash Concert Tickets. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Tickets may be substituted with comparable or better seat locations without the Buyers approval. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. Gather all the information you have on the purchase. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. Report Fraud 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. If the event organiser is offering vouchers or tickets . Since June, we've found listings for events at all of these venues on Viagogo. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. Shows from the North American leg were also postponed until 2022 for the same reason. We will contact you. As well as was able to select what section I wanted to be in for the price I had selected. During this time, the Site will be temporarily unavailable. ', Beware of this fake Disney+ phishing email. 4. We would like to show you a description here but the site won't allow us. Invalid tickets are defined as anything where buyers are refused entry. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. Piggyback tickets may not be sold in the same listing. . Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. Plaintiff fails this rigorous analysis.. Festival de Vina Tickets. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. After realising the scam and contacting them, they made it very clear that they will not refund or . We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. The whole ordeal cost me almost a thousand dollars. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. Answer (1 of 3): Viagogo runs prudent customer care operations. 5.3 Disclosure of Information. We will not allow You to buy or sell tickets before You have registered with Us. Terms and Conditions. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Copyright (c) 2006-2023, viagogo AG. No refund, no answered or returned email for days. Ticket listings are a representation of actual seat location. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . Sent info several times and they made every excuse under the sun. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. Join The South Shore Hospital Data Breach Class Action, Today! If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. Viagogo reviews, customer feedback & support. We endeavour to rearrange delivery with the customer or arrange a collection point. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Carnaval Barranquilla Tickets. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. They gave me complete nose bleed seats. 2.3 Username and Password. Your email address will not be published.
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