From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. If it's for your home account visit BT for the home. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. When you have a broadband connection, you share your bandwidth with others. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. These cookies allowed us to study how users navigate on the website. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? Search The Phone Book from BT to find contact details of businesses across the UK. We are processing your online Try contacting support if you still can't You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your BT Business App Save time, manage your account, and check your services at your fingertips From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. Business growth needs a rock-solid infrastructure. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Make sure you're always connected with mobile, broadband, phone systems and more. Mobile costs may vary. Whether you run a small or larger business, we have a BTnet solution for you. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news Using Wi-Fi that doesnt drop. Weve broken down each way you can contact BT so you can choose the best option for you. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Popular shortcuts Order number Track a fault Report a fault Choosing a BT phone number or contact method is important to get a better customer service experience. Our SME solutions are for you. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. That means you get fast, reliable speeds. That's why we've been named as a leading service provider by Gartner. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. If the system doesn't recognise what you've said, you will be able to choose from the options menu. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Weve got your order request and will be in touch soon to complete your order. Report a fault online to put things right. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. More information and review your options. If you have an issue you can find out if is just you, or impacting others in your area. When you run the tests online, well ask you simple questions, and let you know how well put things right. Help and support; Contact BT; Back. Sometimes we can identify and fix a fault at the same time. 0330-123-4567 from a mobile Requesting a copy bill Check service status Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. I understand that any big company has large numbers of employees. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. Contact sales. Suitable for smaller businesses who need more than what broadband can offer. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Don't worry, if you don't have the details of these accounts you can still track If you have a complaint about BT, there are several ways in which you can make a BT complaint. View bills, set up and manage devices, check service status, speed and much more. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * Download our Service Level Agreement to find out more. This price does not include in-life modifications, upgrades, or moves on existing services. Looking for help placing an order? If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Broadband & internet BTnet one. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Or ring us on : 0800 672 331 Register a complaint Contact By continuing to browse, you accept the use of cookies. Mobile costs may vary. Sounds good doesnt it? If you want to track a home order, click the button below. We have a range of ways to get in touch for new and existing customers. Our activities added 24bn to the UK economy. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? This will involve a complete review of your complaint to make sure nothing has been missed. BT Business broadband, phone line, email or Cloud Voice services not working properly? We guarantee we'll carry out repairs within five hours so you can continue with business as usual. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services Connect your people and places with smart solutions tailored to your business. You'll get a PDF file to keep and print out. However, a well-designed system should route a customer to the right person. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. A BTnet Leased Line not quite right for you? Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Get answers to all your questions here. Has hybrid work affected my offices bandwidth needs. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. We always aim for 100% target availability, but sometimes things do go wrong. Best if you're on your mobile. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Read more about our network latency here. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. The developer provided this information and may update it over time. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. Here's how we'll help put things right. Report a fault online to put things right. Price quoted only available on a 5-year term contract and applies to new circuits only. Available 24/7. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. You can also find the BT opening hours so you dont call when the lines are closed. Tavis House London WC1H 9NA | 020 7820 6770 . The solutions we sell are integral to modern life. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. Get a 200Mbps leased line for 299/month (ex VAT). Starts with 5 or 6 numbers, followed by 6 numbers. Adjust your speeds to align with your needs: it's internet that grows with you. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. All connections are subject to survey. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Offer ends 5 March 2023. The Phone Book ; The Phone Book Find a Business. Get help for all your BT Business products and services. later the dashboard view will be restored. Online, report a fault with your broadband, phone, or BT email. BTnet Express From 50Mbps Ideal for smaller businesses This means no annoying lag or delays. Achieve a smarter digital future with our technology and business solutions for public sector providers. Well offer the fastest fix with the first available visit youre in control to change it. T&Cs apply. the new account(s) in My Permissions.Go to My permissions. We offer reliable connectivity, but sometimes faults do occur. Prices ex VAT. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. If you add all your accounts Weve even listed the BT opening hours so you dont make a phone call for nothing. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected.
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