This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. What do the ticket split type options mean? If You do not qualify, do not use the Services. 3.4 Indemnity. This does not affect our editorial independence. 2.8 Pay & benefits. How do I delete my listing? Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. If youre not offered a refund, you dont have to accept this situation. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. 2.9 a) Exception to Sellers Obligation to Confirm. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. | Read 12,461-12,480 Reviews out of 30,829 I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. 1999-2023 PayPal, Inc. All rights reserved. . Phoenix Suns Tickets. 2.18 Merchant Description. How do I change the email address on my account? When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. Both you and the company were insisting that you weren't in the wrong. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Contact your bank or credit card company to verify the authorisation of payment to viagogo. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. Be the first to hear about special offers. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 6.11 Permitted use. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Best Shopping Deals In the know quiz Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. M.B, via email. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. What a load of shit, this site needs to GO. Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. You can update your payment method as long as you haven't yet been paid. 2.4 Listing. What is the viagogo complaint handling process? Limited access. 5.1 Investigations. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. Invalid tickets are defined as anything where buyers are refused entry. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Crucially in your case, this means. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. Event dates, times, venues and subject matter, which are listed on the ticket, may change. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. Read more hen we pay for them, not a week before! Why can't I sell my tickets through my Ticketmaster account? . If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) As shares tumble and costs soar Will the fast food giants ever deliver for investors? Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? The site operates a system wehre the tickets don't go on sale until they receieve them. 'This is the benefit of working with a regulated and trusted platform like Viagogo. Click the more button to email us. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. The companys full name, according to a well-placed source, is Global Experience Solutions. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. You are viewing the PayPal Community Archives. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. Consumer rights is a division of Which? Almost all retailers now have an option to 'save this card for faster check-out next time'. Sellers should use our automated online confirmation process. Sadly I could no longer attend on the new date which was in October 2021. Ask a question about Viagogo in Booking Services. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. You also agree not to separately contact the Buyer at any time for any reason. These steps apply to Personal accounts. What do the ticket split type options mean? Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. To open a dispute: 1.Log in to your PayPal account. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. Report. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . I went back to Viagogo to ask for a refund. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. 7.2 Copyright. Leave the Archive. To sell tickets, a Seller lists the tickets in the Site database. How to spot a fake, fraudulent or scam website. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. If tickets are not consecutive, then the Seller must create a separate listing. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Claim compensation You may be able to claim some compensation for loss of enjoyment. You'll need to call your local bank to see if they cash out I bonds and their requirements for . We will also add sales or value added tax on our fees as applicable. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies).
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