What a real pain just to get a refrigerator that works. Should we not be entitled to having our ice maker replaced or repaired at Samsungs expense being they were aware of the defective machine years before we purchased ours (in 2020) yet they kept selling defective machines? A class-action lawsuit filed against Samsung will help consumers recover their losses due to a defective ice-maker. I have been so disappointed in this whole ordeal. Jordan, a southern California man who bought a Samsung refrigerator for $1,300 in June 2020, noticed months after the purchase that the temperature inside the refrigerator was inconsistent. While the lawsuit is still in its early stages, the company has a great record of resolving customer disputes. It worked. My rep from home depot was very good, he gave them what for when they tried to play with him, he went right to the top after about an hour and got me a replacement. English. I have a 2019 Samsung refrigerator. . Attorneys representing Matthew. Samsung Electronics CES 2022 booth is packed with eye-catching innovations, but which products and technologies should watchers and visitors not miss? I recently came across this recall and wanted to find out how it works. One class action lawsuit just closed. Please get in touch with us if your Samsung gadget has blown up or caught fire so we can look into your legal possibilities. We have had out freezer fixed four times. The leak started soon after purchase. The two consumers paid a premium for energy-efficient fridges, but the ice maker stopped working, and the drawers leaked water. Weve had the service department at our house two separate times and paid for both service calls. Were now beyond the manufacturers warranty period, so I wouldnt be surprised if Samsung quits making and/or repairing the replacement ice maker. We have to call a repairman out at least 2 times a year, some years 3 times. Home Depot blows you off. Id love to get the information to join the law suit. But I dont have Facebook and cant find any links to lodge my complaint or join the lawsuit. Get browser notifications for breaking news, live events, and exclusive reporting. Maybe weve been fortunate, but, so far, Samsungs regional tech service has repaired or replaced the ice maker in each instance. Samsung is criminally negligent (and so is Home Depot) for selling this garbage. I use hair dryer to defrost outside of icemaker and it works for about 3 weeks before freezing over again. As owners of these fridges we should have been notified of this lawsuit. Samsung loves to frustrate the consumer with all the run around they do. We are not paying for a service that is due to a faulty product! "They run above the temperature at which food can be safely stored," the lawsuit alleges. I purchased a Samsung Refrigerator in 2015 and the icemaker has been changed twice. Please add me to the class action lawsuit. A: The amount of compensation that consumers can expect to receive under the settlement varies depending on the specific problems experienced and the model of the refrigerator purchased. Get ready for some seriously stylish phone options a new leak reveals the colors you can expect from Samsungs upcoming flagship series What do we know so far? Same icemaker issues mentioned by everyone else after about 2 1/2 years. The refrigerator will stop cooling if a circuit board malfunctions, and you can hear a clicking noise. 2. A class-action lawsuit filed against Samsung Electronics America Inc. claims that the defective ice tray in a Samsung refrigerator causes numerous problems, including leaks and slush. The letter should explain why they are filing the case in the class action lawsuit and ask for a fix or proof of warranty. Access to top freezer was useless, so to stop the water leak damage, I used the Off button for the water and freezers. Samsung is currently facing multiple legal actions. Any suggestions? He then used a thermal imaging camera and found that the temperature was 45 degrees at the top of the refrigerator and 29 degrees near the bottom, court documents state. The mediator will assist the parties in settling. Click here for more details Which one of these applies to you? Your email address will not be published. In the end, the settlement underscores the importance of addressing defects in home appliances and the need for companies to take responsibility for their products. We purchased the fridge on 12/1/2014, we have constant problems with the fridge freezing up, motor fan freezing up, water under the vegetable tray and ice maker every 10 days having to be unjammed and thawed out so the ice maker will work. (its the ice maker). How do we even know we are part of the lawsuit? Samsung used to be a rusted name Id never buy another Samsung product nor recommend one to anyone just the opposite I would strongly advise people to stay away from anything made by Samsung. The class action claims that Samsung refrigerators have a defect in their ice tray. The company does not make quality products anymore and does not stand by the products. We purchased ours in 2017 and have had it repaired numerous times. The original contract was awarded to Samsung but later sold to Hanwha. Under the terms of the settlement, Samsung agreed to provide repairs, reimbursements, and other benefits to consumers who had experienced problems with their refrigerators. Consumers should expect to receive a response regarding their claim within a reasonable period of time after submitting it. Now we only get ice from the freezer, but I have to keep a rolled up towel in the back of the frig slide out drawer because water will run down the back inside of the fridge and pool in the drawer. It is the law firm that is handling the settlement of the class action. The same problem has occurred to the opposite site of the rear window. Samsung might be held responsible for an explosion or fire if a lawsuit is brought against the business. Christina Spicer | November 15, 2019. Now the control middle door is broke too. We also have a Samsung refrigerator that has a ice maker that constantly freeze up. Im surprised we havent been sick from the temperatures not staying as cold as it should. She later noticed the refrigerator wasn't keeping a chilly temperature, according to the lawsuit. Not sure how to find info, keep looking online as another will probably open. i have MODEL # RF263BEAESG/AA Besides helping consumers, the lawsuit will also serve as a warning for other manufacturers of Samsung products. Last but not least, you can participate in the lawsuit by calling the law office that is representing the plaintiffs or registering on the official website. How can I participate? Other consumers have made YouTube videos to share their stories and are awaiting a Samsung refrigerator class-action lawsuit settlement. We bought ours in oct 2015 . This thing has been a headache for sure. Mold grows on shelves and water had to be wiped daily. I bought it at Lowes, and they had to have received numerous complaints beforehand, yet obviously said nothing. I didnt buy these appliancesI bought a new home with the appliances in it. Powered and implemented by FactSet. In the meantime, the class action has been filed in Virginia, where the company has to fix the problems. We recently discovered a puddle on the kitchen floor and it turned out that water was leaking onto the floor of the fridge. Can someone post how to join the class action suit. They should never be allowed to sell any products in the US. Who do I contact the attorneys or office of consumers? A: To be eligible for compensation under the Samsung Refrigerator Class Action Lawsuit settlement, consumers must have purchased one of the affected refrigerator models and experienced specific problems such as cooling issues or ice maker problems. i want to sign up for the law suit on the ice maker. The plaintiffs are seeking a full refund or partial reimbursement of their costs. Please add me to the list. It recently froze up the feed causing water in the bottom of the fridge on the freezer side. Saghy asked a Samsung technician to come fix it, but the technician allegedly told Saghy the appliance had a defect and couldn't be repaired, according to the lawsuit. We are seniors and we are on a fixed income. All of our major appliances are Samsung purchased before this fridge saga. Samsung has installed two ice makers and admits the problem will never be fixed, unless they deliver me a new refrigerator. I have experienced the same problem. As a class action lawsuit claimed, Samsung allegedly has not instituted a recall, repaired, or replaced the refrigerators because of ice buildup. We brought our unit in 2015 and very shortly after purchase began having issues with icemaker freezing. My Samsung French door refrigerator ice maker continues to ice up. Discovered huge amounts of water pouring out of the refrigerator. Even though the manufacturer and its retailers were aware of the problem, they did not do anything to fix it. I have a technitian at my house today trying to repair it one more time. In a class-action lawsuit, customers of Samsung have sued the electronics business, saying that certain of the companys refrigerators do not keep food cold enough. Attorney Mike Morgan claims that a government probe into the explosion is necessary to determine whether the Note 7s defective battery caused it. Samsung is facing a refrigerator defect class action lawsuit over issues with the external ice dispenser on models with French doors, including allegations that the ice dispensers leak, produce slush and create excessive fan noise. Currently, the Samsung refrigerator class action lawsuit settlement is ongoing, but its unclear whether it will be settled. Consumers had to provide information such as the model and a serial number of their refrigerator, the problems they had experienced, and any expenses or losses they had incurred as a result of the defects in their refrigerator. The Samsung refrigerator ice maker has been a source of complaints since July 2015, when a group of consumers identified several model numbers as having problems with the ice maker. News Apr 8, 2021 / 10:52 PM MDT. Its important for consumers to review the settlement terms and eligibility criteria to determine whether they may be eligible for compensation. We received a :warranty service . The date on my samsung RF26xAEWP is Oct 2009, It has always iced over. To receive compensation, consumers had to submit a claim to Samsung detailing the problems they had experienced with their refrigerators. In addition, the lawsuit asserts that Samsung was aware of numerous instances of fires and injuries brought on by the flaw yet did nothing to rectify them. We have a Samsung refrigerator model #RF22KREDBSR, we have had the service people come out 6 times. ice maker freezes up. Galaxy S7 Edge consumers have launched a lawsuit against Samsung. I paid out of pocket to have the defrosting issue fixed, and thought that would fix the ice maker too, because I thought the ice buildup there was related to the ice buildup in the back. This became very annoying and frankly should not be a problem on a refrigerator that cost us $4000+! My interests range from technology to photography. with a fix. Recently was trying to find the right repair kit, after spending hours searching was finally told by a distributor that model year 2015 does not have a kit, and one has to buy all the parts separately.! The lawsuit was filed on February 24, 2017, and is based on more than 20 models of refrigerators from Samsung. The company has not responded to requests for a statement, but it has told ABC Action News that it is working to resolve the issue. The lawsuit claims that the Samsung refrigerators have been recalled multiple times, but have not been adequately repaired. I bought the refrigerator because I wanted an ice maker. I see several others have asked. My heart goes out to the thousands of customers that are going through this right now. They even exchanged it because I hounded them but the second one does the same thing.
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