Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. I would like to request you to cancel my membership with you kindly. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. I only need to book workspace occasionally - why should I register? Do not do business with this company! Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. 205 0 obj <>stream A member of our team will get back to you as soon as we have the details. If processed correctly online, we would not be able to ignore your requests. They sited the non renewal clause but I have no copy of the contract in my account. Dont know how many days youll need? Copyright 2023 Community Evangelical Church. In April of 2021, I tried to set up a virtual office with Regus. Service 110 Value 107 Shipping 48 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. She advised me to consult the Agreement, which I did. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. Regus are not transparent with their pricing. Best regards, Open the Amazon Prime cancellation page. Dear Ms/Mr {Name of the Recipient}, Let's find the right workspace for you. Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. 2.3. You can check these emails in the Account > Documents section of your online account. Head of Customer Services. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. This article was previously written by Matt Moffit. I checked my email and didn't see any confirmation emails from Regus. I would love the opportunity to help further but havent been able to identify your account. please give me my refund. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. We may have received incorrect data. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. It goes against our guidelines to offer incentives for reviews. However, we also have a business to run and cannot cancel signed agreements. This will ensure the agreement ends at the current final date and will not renew further. How did you work around that? It should also state the reason behind why you want to cancel the membership. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. This will remove that member from your roster and credit the membership back to your account. Best regards, i made an account a day ago and i tried contacting them to cancel my account. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. Find workspace. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. Setting up an automated payment is straight forward and can be done through the online portal. I paid for the service up until that point. Note- they are similar to Spirit Airlines. Hi Josh, We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. Its a very common part of a business when providing goods or services to customers and then not receiving payment. If it has been longer than 30 days, please get in touch so we can investigate further. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Why have me sign a contract if you aren't going to keep your word? Today Sandra replied to my messages on both message boards and via email. Is that price point per person? How do you update your credit card details? Assistant Global Customer Service at Regus. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Get help. Share your photos and videos with others to prove the truth of your words. Thank you again for taking the time to provide feedback. Youll be billed each month. They would not remove the items that I didn't want. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. I believe you must provide a 3-month notice (read your agreement). In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Your local team are always your first point of contact. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. There is high turnover with their reception staff and they have terrible customer service. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Michelle Spire So, I would like to request you to cancel my membership with you kindly. Please email me at lorraine.brule@regus.com with your company name and details. Our customers satisfaction is our priority. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. I have received a GBP14.75 charge after registration. Services are billed automatically depending on the customers preference. This was the most frustrating service that I ever experienced. Try ipostal1. I only know that I will go TO THE END OF THE EARTH to recoup this cost. GO LITERALLY ANYWHERE ELSE. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. Get A Quote. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. If travelling as a couple do we need 2 memberships? We are a seasonal business and up until this year it worked for us. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. We pay those as well. To my horror, the contract sent was being auto renewed without my consent. Also they thretaten u with debt collector and give all ur personal data for them. Well. It then states that you must provide this written notice at least three months before that end date. I hope youll continue to serve more and more people and make their life happy and prosperous. Ts and Cs apply. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. Man, that would be dirty. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. Where appropriate, well also take steps to prevent the situation from happening again. Best regards,Michelle Spire. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. * All prices shown are valid at the time of inquiry, based on 24-month contracts. The complaint has been investigated and resolved to the customer's satisfaction. As you can see from your statement of account, available online (e.g. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. Regus appears unwilling to make these same accommodations. This does not affect customers who have a permanent space as these are reserved specifically for them. Sometimes they don't see my payments and kick me out of the system. Youre able to bring one guest per visit. I had an error with their billing department which was 100% their fault. Thank you, Your email address will not be published. Be part of a vibrant coworking community with dedicated desk or hot desking options. Regus offers flexible, high-quality and relatively inexpensive office space. When you sign up for a monthly experience, you are assured that you can cancel anytime. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Wow, Hi Jane, Regus Luton have a very devious way to prevent full deposit return. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. You can change your membership when its time to renew - just let us know. Oh yes. We have a team of specialists available 24/7 to help you find the best solution for your business. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. This is held for seven days only as a fraud-prevention measure. Do not do business with this company. We understand that you'd have appreciated greater notice. You need to enter CC details for Dragonpass, but not necessarily MyRegus. Go to. We have tried to explain how our agreements work. As far as the payment is concerned, it has been made in full. And, therefore continuing the membership is not possible anymore. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. {Name of the recipient} Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. As you did not process this correctly, the agreement continued an additional month. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. If it has been longer than 30 days, please get in touch so we can investigate further. 1. Stay away!! * All prices quoted are valid at the time of application, based on 24-month contracts. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. This will take you to the "End Your Amazon Prime Membership" page. So, I would like to request you to cancel my membership with you kindly. We can assure you that our teams are always happy to help. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. Gain trust and grow your business with customer reviews. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. I entered card for both. Horrible Customer Service and Billing Practices! If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. Transparency is very important in everything that we do. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. This sub is not for advertisements! due to insufficient funds. DO NOT TRUST THESE FRAUDSTERS! I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Hi Jody, Neither document indicates that there is no opportunity to terminate for an entire year. Assistant Global Customer Service at Regus. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. It then states that you must provide this written notice at least three months before that end date. I had expected to be required to pay for 3 months through 2/28/22. The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. Lorraine Brule I couldnt see your email address or Regus account reference in your message. Your days must be used within the month they are allocated. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. Unfortunately, on this occasion we were unable to provide it and for this we apologise. He shares his travels under, The dragonpass offer from Regis is still valid. Were clear about this from day one. Hi Vladyslav, I am able to register on Regus but unable to proceed to Partner Offers without adding a company. Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. if so what was their response. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. same goes with debt collector from malaysia that emailed me abt 3 months ago. I have enclosed the cancellation fee with this letter. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. It seems the discounted GBP payment option is no longer available payment is now US27. I am a small business and cannot afford any of this. Customer service left me on hold until the company closed then hung up the phone. Please log on to your online account and check that your phone number and email address are correct. This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. Guide to the DragonPass lounge membership program. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. If your home club is open, your best source of billing or membership information is to contact them directly . They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. Your termination will be automatically confirmed by email. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. 1. I would not recommend thia company. 279 Viverra. Build your presence fast, anywhere in the world. Any service that you do not require can be opted out through your online account. I can see those individual prices, but can you expand on how you would join DragonPass for free? Global Customer Service at Regus. Using Solstice Conference to link video call to the equipment in a meeting room. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. I hope youll continue to serve more and more people and make their life happy and prosperous. Without further options, I contacted my credit card company and they put a stop on the payment. And that`s not the case. Have a question or issue with your current products and services? If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Products used:I signed up for a virtual office space. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. It shows 16 British Pounds per top-up for me. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. Connecting your device to a video conferencing-enabled meeting room. It was a nice experience with the club. Here are 8 tips for writing great reviews. Hi, is anyone aware if this is still valid and if any issues occurred? Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Does anyone know how to get the GBP payment back? They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. They are requiring a TWO month retainer, which is almost $4000! The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. The company left an official comment on this complaint. The quality of Regus office space is good and available services/appliances were reliable. please give me my refund." Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. There is absolutely zero opportunity to engage with the corporate infrastructure. Im sorry if you felt the need to escalate this. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. I was using the regus for couple years. this is absolutely gross and scam. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). How regus allowed to get away with their hidden automatic renewal. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. Did yours get refunded? We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. Orangetheory has a 30-day membership cancellation policy. I have been renting an office space at Regus in Kings Hill for over 12m now. The part that upsets me, is that we signed a contract for what we were to pay. I look forward to receiving more information from you. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Access thousands of business lounges across the world simply turn up and get to work. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Yes. Access our extensive global network of business lounges, coworking areas, or office spaces. As a result, your current term will end on 31st December 2022. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. I look forward to receiving more information from you. Interested in a new product or service? Global Customer Service at Regus. They charge an excessive retainer fee. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. 2.3.2. Most, if not all, companies have an internal collections department or utilize a third party. We call this the "Veeto Demand" period. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. ComplaintsBoard.com is a leading complaint resolution website on the Internet. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. Build an instant presence wherever you need to be, at prime business locations. She at least implied that Hannah`s use of the printer was a nuisance. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. Offer expires 08/31/2014. I found someone. Besides, the facilities provided by you are also impeccable. Do you think the lease would end, with no consequences for Regus or the member? Im sorry if you felt the need to escalate this. Our team is ready to answer your questions. French has been your invoice and communication language since day one but Ive just updated it to English for you. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Reddit and its partners use cookies and similar technologies to provide you with a better experience. hb```a`` I have stopped all payments since then due to loss of job and relocation for school.
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