(iii) If your booking was made using a non-refundable rebook voucher, and you subsequently cancel your booking with us, any refund which is due to you will be paid via a non-refundable rebook voucher. We will contact you by email and/or phone to discuss. Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. Shout, make a fuss and make people aware that you feel threatened. Where the driver is outside the age range of 25 70, additional charges may apply. Due to the fall in demand in 'off peak' periods, it may be necessary for establishments, such as restaurants, to scale down their services or the size of some of their facilities. Passports, visas and immigration requirements: Your specific passport, visa and other immigration requirements are your responsibility. For these holidays, local agent details will be provided to you but you will not be met at the airport. Special offers in the brochure and on the website are subject to availability and Jet2holidays reserve the right to withdraw them at any time. Premium/Superior Rooms- typically the same as double and twin rooms but may have additional or more luxurious amenities. (g) Any compensation payment will be made in accordance with Jet2.coms standard procedures, as updated from time to time. When you request the cancellation, you'll be sent a cancellation email. Half Board - your breakfast and evening meal is included in the price you have paid for your holiday. Dont run around them; children must be supervised by an adult at all times; dont swim immediately after a meal and never swim when youve been drinking alcohol; when jumping or diving into the pool, check the water depth first and never dive into water less than 1.5m deep; dont jump or dive from any raised features or from poolside furniture; dont use the pool after dark or when closed, even if it has underwater lights. When we talk about your holiday in these conditions, except where otherwise stated, we mean the accommodation, transport, cruise arrangements and other holiday services (excluding excursions and car hire) described by us that you book in the UK with us. do oysters taste like fish. Bed and Breakfast - breakfast is included in the price you have paid for your holiday and will generally consist of a continental buffet style, catering for various nationalities. we have been unable to collect a Prepayment on two consecutive occasions; we suspect any fraudulent action in relation to a Payment Plan; certain features of your holiday change (for example, the departure date or the destination changes); or. . The legal guardian of a customer who lacks capacity may submit a claim to Jet2.com on their behalf. add ancillaries to your holiday, in which case your final Prepayment will be adjusted accordingly (unless you chose to pay for these at the point they are added to your booking); change the day of the month on which your Prepayments are taken to another day of the month approved by us (although if you notify us shortly before a Prepayment is due then the Prepayment may still be taken on the original date); make a one-off Prepayment which will reduce the amount of your final Prepayment. Remember carrying dangerous goods aboard any aircraft is a criminal offence. In the event of a faecal accident in or around the pool, please report it immediately; this will assist in ensuring the highest levels of pool hygiene; shower before entering the pool; dont swim (or allow children to swim) if suffering from an upset stomach; a period of 48 hours should be left before entering the pool following a period of stomach related illness; dont change nappies at poolside; wash hands thoroughly after using the toilet and changing nappies; young children and babies must wear appropriate swim wear (e.g. Login to Shortlists on a desktop, tablet or mobile to book the holidays youve saved at any time. may cause some of the amenities we have described to be unavailable or different from those advertised. j) Where a Payment Plan is available as an option for your holiday, by selecting this option, you can pay the Balance in regular prepayments (each a Prepayment) before the Balance Payment Date (i.e. (c) Other passengers required on booking - one Free Child place is available when there are at least 2 passengers paying the full adult price. Lifts - children shouldnt use any lifts unaccompanied; not all lifts have internal doors; when using this type stand well back from the exposed wall as theres no protection from the lift shaft when the car moves. Say hello to the Jet2 app! However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable). lumberjack breakfast calories. Follow the 4-point National Water Safety Code: Care in the sun - build up the time you spend in the sun gradually; avoid sunbathing between 11am and 3pm; apply high factor sunscreen and reapply frequently; never expose babies under 6 months to the sun and always take extra care with children; remember, its possible to burn in the shade, when its cloudy and while swimming; at the first sign of burning get out of the sun immediately; always drink plenty of water. If this option is not suitable for you then you may want to choose specific seat numbers for you and your party. These conditions, along with 'Essential Holiday Information' and all other information on our website and in our brochures (depending on how you make your booking) set out the terms and conditions of the contract between you and Jet2holidays of Low Fare Finder House, Leeds Bradford International Airport, Leeds LS19 7TU. The good news is that you can cancel your holiday with Jet2. Your protection The level of such compensation will take into account all relevant factors including the invoice price of the holiday, any steps it was reasonable for you to take to minimise the inconvenience/damage suffered and the extent to which the deficiency or improper performance can have affected your enjoyment of the package. 100%. a) We reserve the right to alter the prices of any of the holidays shown on our website or in our brochure, including the cost of supplements and upgrades. 70%. 28-15 days. Jet2holidays we, us, our meansJet2holidaysLimited. We will not be responsible where you do not enjoy the holiday or suffer any other problems because of a reason which you did not make us aware of when the holiday was booked. iii. You must comply with our safe travel requirements (as set out here: www.jet2holidays.com/safe-travel), including the requirement for you and your travel party to wear a facemask in the airport, on your flight and your transfers where this is applicable. (i) a holiday with Free Child availability to one without Free Child availability; or We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa and immigration requirements. 12. Room layouts may vary but typically will consist of 3 or 4 separate beds or a combination of double, twin, camp, sofa or rollaway beds. In hotels, there are usually designated areas for smoking. Essential items: Please ensure you carry essential medications for the duration of your holiday in your hand baggage. Factors which can affect accommodation standards (cleanliness, insects, etc. cockroaches, mosquitoes, ants, etc.) Advice regarding availability of facilities relating to COVID-19: Hotels (or any other types of accommodation) may have put in extra measures in connection with COVID-19. In order to qualify for this insurance policy, you must be under the age of 76 at the time of purchase and be a resident of the United Kingdom. Transfer vehicles will try, wherever possible, to drive up to each hotel. Our responsibility to you is to make the booking with the relevant supplier in accordance with your instructions. If the amount of the one-off Prepayment is greater than the final Prepayment which is due, then your Payment Plan will be cancelled but you may setup another Payment Plan if you wish; and. When you set up your Payment Plan, you may choose the amount of the deposit and so, if you choose a higher deposit than the minimum (as set out in clause 3(b)), the total amount of the Prepayments will be reduced accordingly. Cooking - never leave cookers unattended while in use; ensure all cooking appliances are switched off when you leave your apartment or go to bed; never place any shopping/items on the cooker. Triple/Quadruple Rooms - some properties may have rooms that can sleep 3 or 4 people. We will also apply an amendment fee for each changed person and/or item on the booking, which we will advise you of at the time of any amendment. If you have a special request for anything that is not automatically part of your holiday, please check when you book your holiday and we will pass this information on to the suppliers we work with. are inevitable. Studios one room living/sleeping accommodation with divan/sofa beds, basic kitchen facilities (usually 2 cooker rings and a fridge) and a shower room. The person making the booking is classed as the "lead name" in any booking which includes more than one person. If holiday is already paid for, I would not pay more money for someone who is not going to be there. 3. We will only use your personal data as set out in our Privacy Policy. The time of flight departures and arrivals, and the duration of flights, are not guaranteed due to operational, commercial, security, safety, medical or health reasons, travel restrictions, any reason connected to COVID-19, either directly or indirectly, or because of unusual or unforeseen and/or extraordinary circumstances, which could not have been avoided by us taking reasonable measures. 23-28 days Written notification from the lead name on the booking or your travel agent on your behalf must be received at our offices. Carbon monoxide detectors are extremely rare overseas; familiarise yourself with how the appliances work. Please also note the Exceptions described below which (i) may apply in addition to the scale of charges below or (ii) cover where you have to cancel due to unavoidable and extraordinary circumstances: Please contact Pre-Travel Services if you wish to discuss this further. (i) Free Child places cannot be combined with any other promotions or offers, unless otherwise stated. These can include, for example, war, threat of war, piracy, riot, industrial dispute, the act of any government or other national or local authority including airport, port and river authorities, lock closure, closure of airports or ports, airspace closure, air traffic management decisions which may give rise to long overnight delay or cancellations of one or more flights, or because of actual or prospective loss or restriction of air traffic rights available to UK airlines as a result of implementation of the UKs decision to leave the EU, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, volcanic eruption or ash cloud, fire, bad weather (actual or threatened), epidemic or other contagious disease, change to Foreign, Commonwealth & Development Office advice to advise against travel to destination, significant building work ongoing outside of your accommodation (such as resort development) or failure in internet connections. Advice on service and amenity variations during 'peak' and 'off-peak' seasons: Most of the destinations we feature/advertise are available all year round, however some do have quieter off peak periods when you can enjoy the resort or city being less crowded and more personal attention from colleagues. junio 12, 2022. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table dhte menu and cannot be guaranteed. Step 1: Check if the booking is refundable. Medical requirements, special needs & mobility assistance, Your accommodation & resort Jet2's chief executive says the travel company will suspend flights and holidays until at least 23 June due to uncertainty over the government's travel proposals. We reserve the right to request a fitness to fly certificate. Please note, your belongings are taken on holiday at your own risk; neither we nor the hotelier or villa provider are responsible for any loss, theft or damage that occurs to your money, valuables or other personal effects during your time away. A mum from Edinburgh was refused a full refund less than 24 hours after booking a package family holiday when she found out the hotel is a nine-hour journey and ferry ride from the airport with no transport provided.. She had booked to go to Tenerife with her husband and two young children aged 10 and 11 later this year on their first family holiday in three years due to Covid. We will not provide a refund of any annual insurance policies purchased through us. IF YOU SMELL GAS: Jet2.com opens for business on 11th December 2002. The Package Travel and Linked Travel Arrangements Regulations 2018 can be found here. Please be aware that all Jet2.com scheduled flights are non-refundable. Certain holidays may include an Express Transfer, where this is included at the time of booking. Cots for infants:We can request the use of cots in most of our accommodation, however there may be a small charge which is payable locally. If you have a complaint All inclusive typically includes 3 buffet style meals in the hotels main restaurant, snacks and locally produced drinks (often during a specified timeframe) for a minimum of 12 hours per day but please note that in rare cases All Inclusive may be available for less than 12 hours; where we are aware of this, it will be stated clearly in the property description. You can unsubscribe at any time. You are not permitted to arrange for visitors to the accommodation for the purpose of attending events including parties, celebrations or other large gatherings, unless this has been agreed with us in advance and any relevant payments have been received (if applicable). Many Jet2holidays packages provide customers (excluding infants) with 1 piece of checked in baggage included in the holiday price, which is an allowance of 22kg. We want all our customers to have an enjoyable holiday. . If you, any member of your party, or anyone acting for you makes a claim knowing any part of it to be false or exaggerated, details will be passed to the relevant authorities and we shall seek to recover any payments made to you in connection with the associated claim (together with costs incurred by us). 8. Getting started booking and paying for your holiday You can always view the current status of your Payment Plan by visiting the "Manage My Booking" section of our website. Simply follow the link in this email to confirm and complete the cancellation. This email address is already being used. As a result, you may wish to consider booking additional rooms. 18. If we fail to hear from you following the additional reminder, we reserve the right to cancel the package holiday and you will receive a full refund for the holiday, except for any amendment fees. The minimum number of customers required for a travel arrangement has not been reached. Free Wi-Fi:Resorts or villas displaying a Free Wi-Fi symbol on our website or in our brochures have free Wi-Fi available, although for hotels it is not guaranteed throughout the resort. Should we not be able to accommodate your request, you may also check at reception on your arrival or at any time during your stay to see if the specified times can be altered. Please note that adding sports equipment to your booking will mean an extra cost on your transfer. unavoidable and extraordinary circumstance(s)" means a situation beyond our (or our suppliers) control the consequences of which could not have been avoided even if all reasonable measures had been taken. Cancelling your holiday. Any private transfer would be at your own cost. However, if you cancel 70 days or more before your departure, you'll only lose your deposit. Please note that Villas will not have storage space to hold luggage temporarily prior to the specified check-in time nor after the specified check-out time. Please note that these are subject to availability. f) Please note that our main airline,Jet2.com, is a ticketless airline and, therefore, all you need is the flight voucher attached to the confirmation email, since this is effectively your ticket. Whilst we have no control over such work, as a responsible tour operator, it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. To make a booking Both you and the new traveller will be responsible for paying all costs we incur in making the transfer. Up to 2 additional bags, each with 22kg allowance, can be pre-purchased for an additional cost before the day of departure. For more information on excursions please see clause 15 below. When using our brochure please check at the time of booking. Your holiday cost includes the APC sum which is the amount which we are required to pay to the Air Travel Trust Fund as part of the ATOL Protection Contribution. Please note, however, that this is currently only applicable to our main holiday destinations and we ask that if you do have any problems in resort in relation to your holiday that you please contact Jet2holidays using the 24/7 number listed within your booking documentation. Any request for changes to be made must be in writing from the lead name or your travel agent. This may include a decision to change course and, if necessary, to alter the cruise itinerary. Any such visitors will be asked to vacate the accommodation and will not form part of your package holiday they will not be covered by the Package Travel and Linked Travel Arrangements Regulations 2018. You acknowledge that all of the terms and conditions contained in those Terms and Conditions and/or 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those Terms and Conditions and/or 'Conditions of Carriage' shall be deemed to be included by reference into this contract; and Jet2holidays strives to ensure that our resort guidance is up to date at all times, but errors may sometimes occur. All claims (together with all supporting evidence including (but not limited to) medical records, photos of your holiday, details of all meals and drinks and receipts from excursions) must be submitted promptly after your return to customerservice@jet2holidays.com quoting your name and booking reference in the subject matter. For full details of how we may use your data please view our Privacy Policy at www.jet2holidays.com/privacy-policy. Sea and river transit can often be subject to delay by reason of operational circumstances or prevailing local conditions or other circumstances entirely outside our control or that of the Master of the ship, and in no circumstances can we be held responsible for such delay or for any consequences. Travel Agents: All monies you pay to a travel agent are held by them on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. Any additional in-resort services or products booked during your holiday will not form part of your package holiday. Where our brochures include indicative prices for drinks, meals or local travelcards, these prices have been provided by local tourist boards as examples only. Service availability periods will apply. We reserve the right to withdraw the priority lane security availability at our discretion. We may feature TripAdvisor ratings of our resorts to help you choose your holiday. Please note, transfers are not included within a Jet2CityBreaks booking. Non-availability of the Service for any reason will result in no cash equivalent or entitlement by any person to any benefit, monetary or otherwise. Jet2holidays does not own or operate any car hire arrangements and is not a supplier of car hire services. The luggage capacity is shown by a suitcase symbol when choosing the car. Please contact our Pre-Travel Services team to discuss the charges and requirement for golf and other outsize equipment. Check-in/out: Check in/out times may vary. If we require your Guaranteed Cabin Luggage to go into the hold for operational requirements, you can contact Customer Services to arrange a refund for any charges you have paid for this service. Travel Information: The FCDO Travel Advice Unit may have issued health and/or safety information about your holiday destination. Passport, visa and immigration requirements and foreign office advice, www.jet2holidays.com/request-special-assistance, Getting started booking and paying for your holiday, Managing your booking and planning your trip, Medical requirements, special needs & mobility assistance, www.passport.service.gov.uk/check-a-passport, www.gov.uk/driving-abroad/international-driving-permit, www.jet2holidays.com/faqs/i-havent-booked-yet#faqs1-14, www.jet2.com/faqs?topic=medical-and-special-assistance. of days before you departure we receive your written cancellation or we cancel as mentioned above. Recommendations Managing your flight booking: Your booking confirmation shows your holiday booking reference number, which consists ofsix to eight numbers followed by a forward slash, a W or S depending on whether it is a winter or summer booking and then the year of travel followed by an H (for example 222222/S19H). We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment. The Master may also withdraw some of the ships services or facilities, including the closure of the outer decks and the deployment of deadlight window covers, if he determines that this is in the interest of passenger or ship safety. Occupancy:we provide the holiday and accommodation for those people named on your booking only and have offered the holiday based on the requirements that you selected at the point of booking. Here, you may be lucky but it depends on the situation. If we cancel your holiday for this reason, we will only give you a refund if your booking was made before you received the ban. Not every All Inclusive Plus will offer the same service and each package is individual to the hotel so please see website descriptions for full details of exactly what is included in the package. All monies you pay to the travel agent are held by them on our behalf at all times. (b) Price and charges - The basic flight fare (including all taxes and non-optional charges), one piece of check-in baggage, accommodation and coach transfers if stated form the FREE element of the price. The terms and conditions and Essential Holiday Information were last updated: 8 December 2022. 11. We are a Member of ABTA, membership number Y1256. Please be assured that no payment card fee will be levied in these circumstances. Once your holiday has been confirmed we will accept responsibility for it in accordance with these conditions as an Organiser under the Package Travel and Linked Travel Arrangements Regulations 2018. This means that the day to day operation of the air conditioning system is at the discretion of the hotel management, both in rooms and in the public areas of the property. Infants, who are defined as children being under 2 years on the date of return, are not entitled to a flight seat. If you have any doubt as to your fitness to fly you must seek medical advice and follow any advice provided regarding the use of medication for your journey. If you use this Service, please do ensure that you only hand your baggage to an official Resort Flight Check-in colleague dressed in a Jet2holidays uniform. Car Hire Please try again and confirm the email permission, or alternatively you can create a Jet2holidays account using your preferred email address. Aircraft and flight time changes: In accordance with EU Regulation 2111/2005 (or UK law equivalent) we are required to advise you of the actual carrier operating your flight. The balance of the price of your flights must be paid at least 10 weeks prior . British Citizens will need a full 10 year passport to travel to the destinations we feature and are generally required to have 6 months remaining on it after the scheduled date of return. You can purchase a policy online via the link on the Holiday Essentials page on our website or by visiting www.jet2insurance.com. At Jet2holidays we take every step to ensure an excellent customer experience. This could include things like wearing face masks, time slots for facilities and extra cleaning. Baggage allowance restrictions apply. And your return flights, transfers, hotel and 22kg baggage are all included. Ensure that the seal on the bottle is intact; avoid ice in drinks. why do you want to work for jet2 If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, you will have the right to cancel your booking. rubber lined swimming trunks). (f) Cancellation - If you cancel your holiday there will be a 60 charge payable in respect of the child, in addition to any charges set out in clause 5 above. For example, all bookings made for holidays to North America must include return flights originating from the UK and must be of a 4, 5 or 6 night duration only. 16. Taxes, levies and charges that may apply to the price of your holiday: All prices of our holidays are subject to a tax known as Air Passenger Duty (APD), a duty of excise levied on the carriage from a UK airport of chargeable passengers on chargeable aircraft since 1994. The price of your holiday has been calculated using a predefined standard rate of exchange, Supplements and upgrades are priced per person per night and are subject to availability. b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to baggage.
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