At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Regardless of the situation, your communication skills can help you be an effective technician. Introduce yourself, and well get in touch if theres a role that seems like a good match. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. And thats our greatest strength. However, you may visit "Cookie Settings" to provide a controlled consent. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. When youre authorized or certified in your area of business or expertise, you also represent Apple. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Copyright 2023 Apple Inc. All rights reserved. They may also move into management positions. Come eager to listen and learn from your team, your mentors, and your customers. Apple Inc. All rights reserved. Your day in the Apple Store is filled with a range of focused support and service tasks. This cookie is set by GDPR Cookie Consent plugin. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Just fill out the form or call us directly on 0203 507 1728. Youll need to be flexible with your schedule. You may be communicating with other technicians, engineers or managers. Copyright Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Choose your path Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Below, we have recapped what to expect from Apple this March and April based on rumors. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. View All Courses Questions? Apple certification programs are IT professional certifications for Apple Inc. products. An Apple logo or digital badge is a seal of approval and a promise of excellence. When a customer needs assistance, you quickly assess their situation. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Our training team can help you book training for your organisation or for a third party. Do you love how it feels to help others? Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. We deliver a full range of Apple courses, including support and repair training for Apple devices. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Core training took place off-site and included 15 new employees like. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Add to Favourites IN-Technical Specialist. Get startedand submit your resume. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. We also use third-party cookies that help us analyze and understand how you use this website. Apple participates in the E-Verify program in certain locations as required by law. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. This interview would be the first of six. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. At other times, you refer customers to support team members who get them up and running again. Apple is a drug-free workplace. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. At other times, you refer customers to support team members who get them up and running again. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". The program is open to institutions in Europe, the Middle East, India, and Africa. 2023 Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Youre supporting people. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Copyright 2023 Apple Inc. All rights reserved. Theyre so grateful and that feels really good.. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. The cookie is used to store the user consent for the cookies in the category "Analytics". They can also help businesses to develop and implement best practices for protecting their data. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . about 30,000 full- or part-time retail workers. Bing Ads sets this cookie to engage with a user that has previously visited the website. This cookie is used for advertising, site analytics, and other operations. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Learn more. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. When a customer needs assistance, you quickly assess their situation. The work environment for an Apple technical specialist is usually in an Apple Store. Your day in the Apple Store is filled with a range of focused support and service tasks. This can be a very rewarding job, but it can also be stressful at times. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. This includes knowing how to use the tools and equipment they need to complete their work. Come eager to listen and learn from your team, your mentors and your customers. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. I guess the one part of the job I didn't look forward to was closing the store at night. Check your badge on Credly for specific expiration dates. iOS 17 Wishlist What Do We Want to See? You reassure customers when delivering product diagnoses and potential solutions. Learn more about your EEO rights as an applicant (Opens in a new window) . Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Helping customers and providing technical assistance. Top editors give you the stories you want delivered right to your inbox each weekday. I will never forget them. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. The energy on these days rocked my world. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. When a customer needs assistance, you quickly assess their situation. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. You have excellent time management skills and can make decisions quickly. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Both full-time and part-time jobs are available. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. Apple Inc. All rights reserved. For more details and to apply, visit macadmins.org. iPhone 15 Pro's Next-Gen Chip Capabilities Expected to Spark Upgrade Demand Among Current iPhone Owners, Sources: Apple Planning Product Briefing Next Week as iPhone 14 Rumored to Launch in Yellow, Apple Rumored to Announce 15-Inch MacBook Air and More in March to April, iPhone 15 Pro Could Feature Solid-State Unified Volume Rocker, Mute Button Instead of Switch, Apple Increases Trade-In Values for Select iPhones, iPads and Macs, Apple Permanently Closes North Carolina Store After Multiple Shooting Incidents, iOS 16.4 for iPhone Coming Soon With These 5 New Features, 20 Features You May Have Missed in watchOS 9, iOS 16.4 Beta: How to Use the New iPhone Lock Screen Shortcut, iOS 16.4 Beta: How to Activate iPhone's Always-On Display With a Focus, 5 Rumored iPad Models Apple Won't Launch This Year, Apple's Mixed-Reality Headset Could Now Be in Mass Production, Buying Stuff We Dont Need The TouchArcade Show #550, TouchArcade Game of the Week: Stuffo the Puzzle Bot, The X-Men Take the Spotlight as Marvel Snap Visits Days of Future Past, SwitchArcade Round-Up: Reviews Featuring PowerWash Simulator Midgar DLC, Plus the Latest Releases and Sales, Action-Packed Shoot Em Up AirAttack 2 Updated for the First Time in 6 Years, Now Optimized for Modern Devices, Dead by Daylight Mobile Announces a Sadako Rising Collab Event for its Relaunch on March 15th, Kimono Cats Is Out Now on Apple Arcade Alongside a Few Notable Updates to Existing Games, Minecraft Update 1.20 Is Officially the Trails and Tales Update, Coming Later This Year.
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