Tip for consumers:Cannot get a refund, only store credit. The customer service is out of this world. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. The dresses were way too short - they barely covered my butt. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Hi Elena, Thanks for your feedback. I feel tricked and pissed off. tablet. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. , over 6 weeks. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Belle R and the team at Lucy in the Sky were great to work with. LUCY IN THE SKY Help Centre. Date of experience: 04 February 2023. Sky Support Email. Totally disappointed! -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Article created 4 years ag -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! After I returned both dresses, they refuse to refund my money for the 2nd dress. Anyone can write a Trustpilot review. Sky's customer service number. I will absolutely be reordering a new size and be a returning customer! Images copyright 2023 Lucy in the sky inc. All rights reserved. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Try the following: 0800 587 4005. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . I ordered a dress on October 2,2019 and still not dress. Lucy in the sky is a great company from products to customer service I am always satisfied. Her level of customer service was fabulous. Free Returns for United States Customers. You can email us at resolution@lucyinthesky.email! I used the chat feature again in January to try to figure out where my two other dresses were. Lucy in the Sky, Inc. operates this Website. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Sky Fax. Worst experience. Not only was she patient but she was quick and so attentive. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. This policy is effective from 01/01/2016. She answered all the questions we had quickly and gave good advice. All such rights are reserved by www.lucyinthesky.com and its licensors. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. You can choose to accept or decline cookies. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. 03337591728. WHAT INFORMATION DO WE SHARE WITH OTHERS? If you order multiple styles with different delivery dates, they may ship separately. Hi Melissa, www.lucyinthesky.com retains the right to refuse any request made by you. We're so sorry to hear about the order. There are thousands other options. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. -Kate. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! Thanks for your feedback. Shop Lucy in the Sky A store credit is automatically applied to an account attached to the email used for an order. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. We may from time to time include third party links on our Website. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Orders and upgrades. These companies are a dime a dozen, you can 100% find another that actually values customer service. She was a total pleasure to work with. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. We have Live Chat and Email available for any questions or concerns. Absolutely terrible customer service. We are not doing wholesale at this time. I'm convinced company is run out of a basement and lack computer skill to process anything. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Thanks for your feedback. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Not worth the hassle and loss of money. Hi Kim, They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Poor Customer Service! I HAVE MY TRACKING NUMBER. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. We're sorry to hear about the sizing issue. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. He understood my issue, addresses it and rectified it. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Hi Mike, Thanks for your feedback. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. Lucy in the sky did not inform me back in November, that the dress was not in stock. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. You can email us at resolution@lucyinthesky.email! I loved 1/2 dresses I bought. We have a range of ways to get in touch for new and existing customers. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. -Kate. This is the one Sky contact number constantly referred to as being dedicated to customer service. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Our regular return policy applies to all orders made through AfterPay. Cassandra M. went beyond. Free Shipping Worldwide, over US$50. We're so glad that our customer service team was able to assist you. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Please email us at resolution@lucyinthesky.email if anything else. We're so sorry about the delayed style. Products used:None package arrived too late. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Go to our site to chat with our support team or email us at support@lucy.co! After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). - Kate. They do not have number to call. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Share. 0333 7591 018. Intellectual Property, Software and Content. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. Hi Hailey, These linked sites have separate and independent privacy policies. . If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. I ordered my daughter's homecoming dress on 9/20. You can email us at resolution@lucyinthesky.email! I use the chat feature and they told me that the dresses would arrive within the next three weeks. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Have e-mailed twice in the last week with no response! Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). my party is april 10. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Please use the following size guide to help determine your size of clothing. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. For international customers, return postage is the responsibility of the recipient. I did the Level 2 Customer Service Practitioner course. The company helped issue credit for this matter to purchase a new item as soon as possible. Hi Kat! Also no updates on arrival or even if I will ever get it. We had the same issue. Find top links about Lucy In The Sky Login along with social links, FAQs, and more. This company responds to reviews on average within 5 days. Please email us at resolution@lucyinthesky.email so we can look into your refund for you. Tip for consumers:Returns usually only give store credit. I had talked to 2 other reps there and they did not help AT ALL! Verification can help ensure real people write reviews about real companies. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. Thanks for your feedback. Two out of four of the dresses arrived by January. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! Please email us at resolution@lucyinthesky.email so that we can better assist you! Thanks for your feedback. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, Thanks for your feedback. - Kate, Hi Chris! 1200 Wall Street, Floor 2 Remember, you can do most things online at Sky.com. I reached out 5 days ago to see where it was. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. They are absolutely, THE VERY BEST!!!! CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? These used to work but not sure if they are still valid numbers. -Kate. She responded quickly and answered all my questions. It was nothing like the picture. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. ADD ONS. Shein has better quality than this garbage! 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. It is 9/23 no dress. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Store credit only. . I emailed on 9/16 noone has contacted me. They have such cute styles, but the clothing quality is so bad. I have a very box shape body but this bran hella create lavish looking dresses for my body type. where you can enter your landline number to check the service. Technical support. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. We're sorry to hear about the order being delayed. Horrible customer service. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. Our small is generally the equivalent of a US Size 2. I'm so frustrated because they don't have a phone number. Tip for consumers:Do not buy from this company. | Read 181-200 Reviews out of 6,679 I HAVE NOT RECEIVED MY ORDER. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Hi Bailey! Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Any trade marks/names featured on this Website are owned by the respective trade mark owners. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. From time to time, we may restrict access to some parts or all of this Website. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Our styles are designed exclusively in Los Angeles. Contact BT. As soon as you place the order, it is processing on our end. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Review. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Incredibly scammy and misleading. -Kate, Lucy in the Sky is an absolutely horrible company. There is no phone number and the chat has been disabled. Service 527 We're having delays in our customer service trying to get to each email, we would love to assist you with your order. If it was possible to give negative stars I absolutely would. Beyond disappointed. If you need your dress for a specific date you might want to find a different one. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) 2023 Trustpilot, Inc. All rights reserved. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. I wear a size 12, and the size 12 they shipped me barely fit over one leg. Please note we cannot ship express orders to University/PO Boxes. They said they will refund me within 10 days without any explainations for their lateness. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? We're sorry to hear that you had issues with your order. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. If they don't offer refunds, they should have made this much more clear during purchase. -Kate. Do you agree with Lucy in the Sky's 4-star rating? We therefore have no responsibility or liability for the content and activities of these linked sites. GetHuman does not work with Sky's customer support operations, directly or in any . If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Yes, it says so on the website -- READ THE FINE PRINT. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. I have emailed twice and now we are scrambling for a dress for homecoming the week of. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. I can always count on you for the best quality and accurate fit.
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