With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. I also receive emails from different pharmacy pages with interesting articles.". leader vs. follower). ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. Contact us here. I am a very hard worker who is eager to become a team member with Kaiser.". If I promise any follow-up to my students, I do so in a timely manner. Great answer! With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. Discuss how you can thrive in this role, even during the most stressful times. How to Answer: Why Do You Want to Work Here? Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. If I were to be offered this position, I would look forward to bringing these services to this area as well. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. My documentation is strong, as well. . In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. I like working in an industry where genuine care is valued. It sounds like you have a very full personal life, with a fantastic work/life balance. It is not the ideal situation, but I have always adjusted for the good of the team. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. I volunteer with their organizations in various roles. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. While there was no injury, I was required to report the fall to our safety team and I did so immediately. Did you consider how leaving AMA would impact his health and well-being? It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. I cope with these emotions by telling myself that it's not my story, it's the patient's story. Written by Ryan Brunner on November 21st, 2021. 3.2 (5 reviews) Term. In the future, I will like to be a PA and help more people.". No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. Browse questions (57) Ask a question. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. I understand and agree that Kaiser Permanente may verify any and all information that I provide. . On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. Reiterate to your interviewer that you are aware of the stressors that come with this role. ", "I dislike when there's work politics. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. Your version of customer service sounds warm, welcoming, and caring. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Truth is always key, so I will be honest and clear when communicating the news. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Second, I want to be the best at what I do. These are all excellent skills to have, and you sound very talented! Our date tracking prior to 2019 was not accurately kept. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. But her prescription was on troubleshoot, and no one order it. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. This is one of the reasons I have applied with Kaiser Permanente. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. When I enjoy what I do it doesn't feel like a chore. Nice work! Very nice answer. There are no other roles for that position". Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. Find additional company focused interview questions by practicing from one of our industry sets. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Why Do You Think You Are A Good Fit For This Company? Dental benefits. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. I carry around a notebook and write down important facts if I think there is a chance I will forget them. ", "Do my job and do it right. You must create your own answers, and be prepared for any interview question in any interview. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. ", "I was working in a clinic where the primary population was low income. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". It sounds as though you have exceptional patient service skills! Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. I strive for perfection too often, which causes unnecessary stress for myself. What is important to them is that you are cognizant of your own personal shortcomings. ", "This is a great question. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. This organization includes my scheduling, paperwork, and more. As well, I am an active participant in my local rotary club. This question is a little tricky because it's unclear. I am looking forward to getting into the routine of a career again. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. Our interview questions and answers do not represent any organization, school, or company on our site. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. The patient was angry and threatened to leave AMA. You've done well by answering diplomatically. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. You are showing the interviewer that you are highly capable in either situation. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. I also check what's low and order specialty if it's a fast mover. It seems you have found that balance. Asked November 29, 2021 It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I grew up in a fairly homogeneous town in Montana. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". We do this by creating interview questions that we think you might be asked. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. It seems you would be a wonderful teammate to have around. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. "I find that with the right company, it's pretty simple to balance life and work. ", "Once I was filling a prescription for 90 days 90 tablets. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. "Early in my career, I was working a night shift with minimal staffing on our unit. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. ", "I am happy with what I do as a pharmacy tech. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. Consider sharing how patients react to the way you communicate. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. I've had a lot of success by focusing on building a reputation for consistency and follow-up. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. When have you had to adapt to change in the workplace? My approach is to be empathetic, soft-spoken, and truthful. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. Your response makes it clear that you volunteer in your community in various ways. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. Interview Questions Give an example of an improvement project you led I cannot take on every step of a project all of the time. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. By initiating an open conversation with this person, we were able to uncover his need. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". ", "I am super focused when I am stressed so I can make sure everything is done and correct. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. I will receive an email with the related information any time there is a major headline about the healthcare industry. ", "As a certified pharmacy tech, I have to continue learning. They want to know that your passions align well with what Kaiser Permanente is offering. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. Kaiser has over 300,000 employees with a large diverse workforce. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. I hope to involve them in various Kaiser community volunteering opportunities.". Perhaps you use a particular app or software. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. Early in my career, I probably worried too much about the fear of failure with my patients. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. We had a lot of concerns with patients not showing up for appointments when expected. ", "The people on the frontlines of a business are vital to the success of any organization. Wonderful! "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. ", "I believe in volunteering in the community where you live. Interview questions and answer examples and any other content may be used else where on the site. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. Upon first taking the call, the patient was name calling and yelling. I had to submit my previous procedural logs and take a test. It sounds as though you are highly organized and methodical in your work.
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