I was on the Diamond in Nov on a cruise tour. Once on board, you can use Onboard Credit on shore excursions, specialty dining, spa treatments, beverage packages and more. WE will let the FCC sort itself out. We got a credit which has to be used by the end of the year. Princess Cruises has been forced to cancel a limited number of voyages for the Diamond Princess cruise ship, which includes departures out of San Diego, California. Is Offering 50% Off 2022 and 2023 Cruises If You . Guess we will have to rethink this b2b. It does mean that the cruise line has canceled a total of 11 voyages for the Diamond Princess cruise ship out of San Diego, California, from September 1, 2022 through November 13, 2022. Let's face it, canceling for something like COVID is always a gamble. Call us at 800-338-4962 or inquire about a vacation here. At the same time, we elected to use our credit card to pay a deposit on a December 2022 cruise, because the FCC wasnt in our account yet and there were just a few cabins remaining on that cruise and we wanted to snag two with our friends. PaperSniper4, December 19, 2021 in Princess Cruises. These cover the transatlantic voyage from the U.S. to Denmark, Baltic sailings, and return transatlantic voyage from Europe. Check with a travel agent or travel insurance provider, and be sure to read the fine print before making a purchase. If you need to cancel for any reason not listed in the plan, under the Any Reason Cancellation Enhancement feature, youll receive 75% of the cancellation fee amount in the form of future cruise credits under our Standard plan and 100% under the Platinum plan. With the complexities of international air travel and border closures, it is with a heavy heart that we have to continue to cancel select cruises. The first option will be a 100% Future Cruise Credit that must be used on a cruise that departs by December 31, 2024. Princess has temporarily revised its final payment dates and cancellation policies for cruises departing up to 15 October 2020. For even greater peace of mind, Princess also offers Princess Vacation Protection that will provide full vacation protection in the form of a future cruise credit or a reimbursement of the normally non-refundable cancellation fees, depending on the reason for changed plans. When my TA contacted Princess last Monday, she was told that PVP is 30 days, but that Cruise with Confidence now allows for cancellations due to having covid or even just covid concerns due to the new variant, and CwC can now be used until 5 days in advance. I was told it was non refundable by my TA. How long will it take to get my refund or FCC? Discovery Princess Cruises from Los Angeles Departing through March 20, 2022 View Details & List of Affected Cruises (PDF) Select Cruises from Australian Ports on the Following Ships: Coral Princess through January 17, 2022 Royal Princess through March 9, 2022 Sapphire Princess through April 8, 2022 //]]>. Princess customer service can be reached at (800) 774-6237 or via the contact form on the customer care page.Due to potentially long wait times on calls, the contact form is the line's . Its not yet known where the ship will be deployed instead, but it is likely to remain based in the U.S. Princess Cruises is offering compensation options to impacted Regal Princess guests. Existing booking are frozen, but not cancelled. Wow. . We're offering you booking flexibility, options to protect your trip and an idea of what your cruise experience will be like. Within the Book with Confidence policy, the COVID-19 Protection Program provides reassurance if cruisers are within 30 days of sailing, all the way through todisembarking fromtheir cruise. Cruise Hive was established back in 2008 and among the earliest blogs in the industry. Help protect in the event of unforeseen illness, including COVID-19, trip delays, baggage issues and more. Now its a promise. Cruises or cruise portion of cruisetours 3-6 days: $15pp for inside/oceanview and $25pp balcony/suite; 7-10 days: $25pp for inside/oceanview and $50pp balcony/suite; 11-16 Days: $75pp for inside/oceanview and $100pp balcony/suite; 17-44 Days: $125pp for inside/oceanview and $150pp balcony/suite. When you see the Future cruise credits posted, click on details and it shows the sail by date. We had decided to cancel now either way. This means cancellation fees may be incurred by someone else on your booking who may or may not have applied FCCs of their own. Your baggage is also covered in the event it is damaged, lost, stolen, or delayed to your destination. Our other option was to use Cruise with Confidence and have all funds returned as FCCs, including the cost of the insurance. In the event any guest believes any cancellation fees have been applied in error, they should contact us. Canada. I was mistaken in thinking that PVP allowed us to cancel for any reason right up until a few days out, and Cruise with Confidence was 30 days out. Princess Cruises has canceled the Baltic season for Regal Princess from April 9, 2023, through September 3, 2023. Princess Vacation Protection Standard To obtain your state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit PVP Standard. Future Cruise Deposits are fully refundable prior to final payment but after final payment are subject to cancellation fees in accordance with our published cancellation terms. And, now I see Australia is lifting their ban on cruise ships next month. I paid the deposit at that time, and made the final payment a few weeks ago. For details, see Terms & Conditions below. I also wondered about the odd amount in my FCC account, then a few days later I happened to notice that Id missed seeing a refund of the Government tax portion of my payment on my credit card. I don't understand your comment about PVP - surely it is as you initially thought. I read this weekend about people onboard the Majestic last week where everything started out great, but many started coughing, sneezing, clearing their throats, and feeling quite run down shortly after returning from their second port, no matter how careful they had been. You will have access to 24/7 worldwide assistance for travel, medical, and emergency services.3. I wonder where the Royal will go? 1. It helps to understand the differences between these, as you get them for different reasons and they can be used for different items. Option one is a 100% Future Cruise Credit (FCC), which can be used on a future cruise that departs by December 31, 2024. Her work has appeared on Cruise Critic, USA Today, the Associated Press, NBC News, the Miami Herald and Huffington Post. You can find out details of your compensation by clicking the link that matches your sail date below. I really did think that they would be working something out with Australia based on other reports I've read in the news media. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. By Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Majestic is also listed to do cruises just prior and after your cruise. (Onboard credit is only applicable to guest 1 or 2 on a booking and is not applicable to upper berth guests). In my case (I think I mentioned above, but here it is again): I had paid a non-refundable deposit of $200 about a year prior for our Feb 2022 cruise plus EZ-Fare , and bought PVP Platinum insurance in June. Princess offers a very standard cruise line model when it comes to the included elements. WA residents only, Trip Cancellation benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio (NAIC #23787). In the event a Bonus FCC is used, portions of the related cash value FCC may become non-refundable also. Princess Cruises ; Princess cruise Feb 2022 - Cancel for any reason with Princess' Vacation Protection insurance - FCC good how long? Started August 27, 2021, By Cancellation and Refunds. Princess Cruises may at times release special promotional fares that attract differing terms and conditions from those outlined within and reflected in the Princess Cruises brochures and website. Powered by Invision Community. Celebrity waived the cancellation fee on that one. The program allows guests to change their vacation plans up to 30 days prior to the day of departure, receiving cancellation fees as a future cruise credit. For. If you look at the cancellation policy on Princess. The ship's Europe schedule will begin with a 12 . Q: What if my spouse gets COVID-19 right before the cruise and we can no longer sail? Now it has been canceled. If I'm out the insurance and deposit no sweat. After final payment, cancellation fees apply; the closer you are to the sailing date, the higher the fees and the less money you'll get back. Baggage Delay: Up to $500 if your luggage is delayed during travel. No replacement cruise was offered for mine. "Currently, we are providing guests with cruises booked through Jan. 31, 2022, who . Travel Insurance Benefits2(Underwritten by Nationwide). The Government has been getting a lot of flak about us being able to travel overseas to do a cruise but not in our own backyard. Received Princess notification of my cruise they cancelled. Posted February 1 . When you check out, well automatically apply your credit to the payment due unless you uncheck the "onboard credit applied" box on the "Reservation Summary" screen. When it comes to Royal Princess, the cancellations impact multiple sailings. Sounds logical. I mean I've got enough FCC to cover the Ruby, Enchanted, and half Royal. I canceled my 28Feb2022 cruise 62 days prior. Prepaid excursions canceled onboard before the cutoff date will be refunded as onboard credit to the main person on the booking, regardless of who actually paid for the excursion. I was told by my TA that that amount would be issued within a few months as a. Princess Cruises' Refund* and Cancellation Policy for COVID-19 Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? In most cases, the original FCD will automatically be available to apply toyour next cruise fromyour My Princess account. CRUISE HIVE LTD 2008-2023. CRUISE HIVE LTD 2008-2023. If you dont book during that time, well automatically refund the FCD to the credit card used to purchase the deposit. Life happens, however, and it's good to be prepared for when the unexpected happens. Passengers whose bookings began with a nonrefundable deposit will not receive the deposit amount back. All I want is for it to be moved 5 days until 1/5/23. Copyright Cruise Blog Media LLC 2023. It is available for purchase up until final payment for your trip on all Princess Cruises, Princess Cruisetours, Princess Alaska Land Tours and Princess Canadian Rockies Land Tours, and is available at two levels: Standard or Platinum. Maybe it will reappear in 2024 but we were not given a choice. My non-refundable deposit was $200 for our cabin, and our insurance cost was $279.84.not sure what the $239.92 is: Check your credit card statement. I don't expect to see it for a couple of months, but I will continue to check every week or so. "Currently, we are providing guests with cruises booked through Jan. 31, 2022, who may want to consider sailing at a different time, the option to rebook at a later date or receive a full. Purchases will be added to your stateroom folio and your Onboard Credit will be automatically applied before your credit card is charged at the end of your cruise. The drink package included with Princess Plus covers beverages up to $15, while Princess Premier covers those up to $20. FCCs issued by Princess Cruises may only be used on a Princess Cruise booking. Ours included a balcony and VIP amenities and an Ultimate VIP cruise in fall 2021 or Spring 2022. Accidental Medical Expense: Up to $10,000 ($20,000 with the Platinum plan) if you become injured while traveling. Millions of travelers rely on Cruise Hive in the United States, Europe, Australia, and around the world. Nobody wants to cancel a cruise..I hope we're all able to cruise again sometime. bronzey214. 'Cruise With Confidence' I picked it up from previous poster . Not everyone would agree, and that's fine, we all have different concerns. With the uncertainty surrounding cruise vacations continuing, Princess Cruises is . Excursions involving hotel accommodations, flights and private vehicles must be made at least 30 days prior to sailing. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California. #1. Q: What happens if I test positive for COVID-19 and need to cancel the day before my cruise? Should I think our cruise is a go or not? Princess Cruises said that the Royal Princess cancellations were due to recent deployment changes. Thanks for your update - we just made the decision to cancel Majestic Feb 19. Now if we cancel the replacement cruise, I wonder how Princess calculates FCC. As I stated above, I just can't understand Princess' decision, and as you mention, today Australia has lifted it's cruise ship ban. Our FCCs must be booked and sailed by December 31, 2022. If you need to cancel for specified reasons outlined in the Cancellation Fee Waiver section of the plan, youll receive a refund of your cancellation fees. I had specifically asked my TA to double check, and glad I did, because I had assumed for several weeks that I was safe to wait until mid-January to make my decision due to having purchased PVP. If You Cancel Your Princess Cruise: Under the terms of Princess Cruises' "Book with Confidence" program, passengers with bookings made on or before March 2, 2022 and departing through September 30, 2022 can cancel at any time up to 30 days prior to departure to receive a FCC for all monies paid. The lesson I've learned is to wait, book late and get a better price. Princess Cruises and Holland American Line cruises are still heading to Alaska with land excursions following the cancellation of cruises. When you finally decide on a vacation, rarely does one's mind resort to the worst case scenario: cancelling it. Your well-being is our number-one concern. The cruises include departures out of Hong Kong, Brisbane and Sydney. Princess Cruises has extended its Book with Confidence policy to summer 2022 sailings, including all cruises departing through September 30, 2022, for all bookings made by March 2, 2022. If you need to book a cruise and you are waiting for your Future Cruise Credit to beapplied to your account, please call the Contact Center. This did not bother me since it was the same itinerary and OBC perk from original cruise was transferred to new cruise. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Princess Cruises' Book with Confidence Policy NEW [Temporary] Policy: Cancel up to 30 days before you sail, and get your cancellation fees back as a Future Cruise Credit (FCC). July 8, 2013. UPDATES INCLUDE HOW TO CONTACT PRINCESS CRUISE LINE TODAY, JANUARY 2, 2022 AND AFTER AND ALSO WHEN ENROUTE TO A CRUISE AND NEEDING HELP. The updated Cruise with Confidence policy has been implemented in order for Princess to offer its guests "more . I don't understand the dollar amount, and the expiration date is as I feared, 31Dec2022, not 2023 as my TA informed me earlier. Trip Delay: Up to $500 for any pre-cruise trip delay expenses and/or post-cruise trip delay expenses up to $1,500 (not to exceed $1,500 for both pre- and post-cruise delays) for meals, hotel and transportation. Onboard Credit not applicable to the World Cruise and World Cruise Segment Voyages or non-world cruises 45+ days in length. Free expert cruise tips and news from Cruise Hive! I'm so frustrated. FCCs issued in lieu of refunds are refundable (Refundable FCCs); otherwise FCCs are not refundable (Nonrefundable FCCs). Cancellation Fee Waiver1 (Non-insurance features provided by Princess Cruises)Life is unpredictable but you can rely on Princess Vacation Protection. My question is has anyone used that provision to cancel "on their own", such as they just changed their mind after paying the final payment? There are six sailings canceled, including those that are combinable. Once that FCC appears, I will share the amount and the expiration date. Australia cruises go on sale March 23, 2022. Some lines, however, may still require one or more protocols to be adhered to, either on a. Any pre- or post-cruise transfers between the airport and pier will automatically be transferred to the replacement voyage. If I have used my Princess Cruises Gift Card to pay for my cruise and opted for a refund, how can I receive it? On 12/19/2021 at 5:27 AM, PaperSniper4 said: 19952023, The Independent Traveler, Inc. Princess cruise Feb 2022 - Cancel for any reason with Princess' Vacation Protection insurance - FCC good how long? With the insurance, no, I don't expect it to be refunded since I used it to cancel. Cancellations. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking requirements. Call 1-800-Princess or contact your Travel Advisor. Your benefits just got better and you can still enjoy low prices! Princess Cruises offers two levels of PVP Standard & Platinum. Maybe I will do a land trip if Covid testing is withdrawn. Q: Am I protected by my Princess Vacation Protection plan if my mother, who is not traveling with me, develops pneumonia and I have to cancel my trip to care for her?A: Yes! I booked a Princess cruise about a year ago. Princess Cruises cancellation policy states that Future Cruise Credits (FCC) are non-refundable and non-transferable. Refunds and FCCs are typically processed within 30 days of receiving the request or 30 days after the deadline for making requests, whichever comes earlier. My cancellation notice shows for each of us 1/2 of the cruise fare and the cost of insurance as cancel fees, now I need to stay on top of it and make sure these fees do indeed turn into FCC. Other items purchased prior to the start of your cruise will also be refunded. Q:If I have a heart condition and am on continuing medication, am I protected if my heart condition flares up during my vacation?A: Yes! The book with confidence and the January rebooking option from Princess, if you cancel shows in my account as sail by Dec 31, 2022. But even then that would only give me until Feb 2023, if the expiration was 1 calendar year from the canceled cruise date. We booked Majestic April 2 and cabins were scarce on that booking. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line. 19952023, The Independent Traveler, Inc. Princess New Cancellations as of March 14th 2022. If Princess feels its not going to work out for the 2022/2023 season, why didnt they just cancel all the ships that were planned to sail there? For sailings departing on or after November 1, 2021, Princess Cruises' Cruise With Confidence program no longer applies, and refunds will be given according to the above schedule. As of today, which is only about 2 weeks after canceling, I do not see that Princess FCC on my record. Until we start seeing the FCC's showing on our records, there are so many unknowns. If you are canceling your booking prior to your final payment, there is no penalty to cancel unless you have booked a specific promotion with a non-refundable deposit and/or fare. In between time I bought Princess' Vacation Protection insurance; bought it early to start the "60 day pre-existing" clause. We'll see. You . I think Princess also calls it Book With Confidence. Future Cruise Credits (FCC(s)) may be awarded to guests for many reasons, including if their cruise is cancelled. 100% cruise fare refund for you, and your Travelling Party, if any of you tests positive for COVID-19 within 10 days prior to the cruise or at the boarding terminal, for cruises departing on or before April 30, 2023. My TA also said the Princess Insurance was non refundable. Open Mon-Fri 7am to 10pm, Sat-Sun 8am to 8pm, U.S. Central Time . In the FAQ about CwC they say to call Cost Center if you have a cruise in mind before FCC appears. Now to deal with the refundable part back to my Princess Gift Cards. I thought there was a new number for us to call! Additional information about Princess Cruises is available through a professional travel advisor, by calling 1-800-PRINCESS (1-800-774-6237), or by visiting the companys website at princess.com. We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. Due to the ship being redeployed to the U.S.. Carnival Cruise Line is providing an option for passengers with cruises scheduled to sail this month to cancel. That's what I was told by my TA, but it is not what I expect. Under the Cruise With Confidence guidelines, if you booked Flexible Air flights through Princess' EZair program, you will receive a refund, minus any cancellation fees, the cost of which will be added to your total future cruise credit. How does that work?A: PVP is refundable until final payment is due. I was told by my TA that it could take a few weeks for the new FCC to be reinstated, aswell as the FCC we already had from 2020 that we had used towards this cruise. 01. For the latest Princess COVID-19 health protocols, please visit https://www.princess.com/plan/cruise-with-confidence/cruise-health/. Cancellation of a Refundable FCC (cash value) will automatically cancel any bonus FCCs related to the original. These are two separate situations. The Diamond Princess is 115,875 gross tons and has a guest capacity of 2,670 at double occupancy, along with 1,100 crew members. Cancellation of excursions booked onboard must take place before the cutoff date listed in the shore excursion brochure in order to receive a refund. I got back around 90% of the cruise with a refund to my credit card. We want to make your vacation the best it can be. Learn more about our commitment toCruise Health. I thought the NZ part of the cruise would be the biggest question mark? ALL RIGHTS RESERVED. More Mexican Riviera / Coastal CA cruises? When booking a cruise, passengers generally pay a portion of the total cruise fare as a deposit, with the remaining amount due a set number of days prior to the embarkation date (75 days for sailings 5 days or less, 90 days for sailings 6-24 days, and 120 days for sailings 25+ days). FCCs are non-transferrable but may be used to pay for others on the same booking. We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports. Travelers who haven't yet made their final payments are eligible to receive full refunds to their original form of payment. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Princess Vacation Protection Platinum To obtain your state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit PVP Platinum. That's what I'm picturing: Majestic and Royal biding their time on the West Coast We are on the Ruby Panama canal as well as the next cruise to Hawaii. I was refunded all but about $500 to my credit card within a few days. With the complexities of international air travel and border closures, it is with a heavy heart that we have to continue to cancel select cruises. Refunds will not be given for no-shows, nor will partial refunds be given to passengers who choose to disembark a sailing early once it is underway. Cruise with Confidence is 30+ days prior to sailing, and needs someone to be Covid Positive within 30 Days? New Booking confirmation from TA show the then current cost of the Replacement cruise rather than the cost of the original cancelled cruise. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. CC Help Jenn No surprises there. Note that Princess Vacation Protection is not available to residents of the state of New York, Quebec, Puerto Rico, or Mexico. In fact it was the opposite. I was refunded all but about $500 to my credit card within a few days. I think for this cruise we will wait until it really goes. There has been a fair bit of progress in the last few days about recommencing cruising from here. If you are booked on a Queen Mary 2 or Queen Victoria voyage sailing before January 3 or after February 23, 2023 and wish to cancel, our standard cancelation policy applies and Cunard shall be entitled to levy a cancelation charge as a percentage of the fare paid in . Instead there's some other cruises that I was watching. PRINCESS CRUISES. I was fearful that my 91 year old Dad may catch the virus, otherwise my husband and I would have gone. View Special conditions for cancellation due to COVID-19 Munich, 10.10.2022 Special conditions for cancellation due to COVID-19 Dear guests and partners, CRUISE CANCELLED BY GUEST Need help while you travel? The ships first return voyage will now depart San Diego on November 13 on a seven-night itinerary including calls to Loreto, La Paz, and Cabo San Lucas. Future cruise discounts have no cash value and are non-refundable. Emergency Medical Evacuation/Repatriation: Up to $50,000 ($75,000 with the Platinum Plan) in the event your medical condition requires emergency medical transportation to an appropriate medical facility or in the event of your death, provides coverage to transport your mortal remains. There are charges for drinks, excursions, and some onboard activities. That was my biggest concern since I figured we might not be able to use an FCC, especially if it expired the end of 2022. Cruise Hive was established back in 2008 and among the earliest blogs in the industry. 75% of full fare. I am now confident we made the right decision to cancel, as sad as it was at the time. There is also the option for a full refund which must be requested using an online form by September 8, 2022. LACruiser88, March 14, 2022 in Princess Cruises. They can get a full refund, accept future cruise credit or book a future cruise at the same price of their 2021/2022 fare. Most medical expenses are covered in case you become sick or injured during your trip. Sapphire Princess Cruises Canceled It's another round of cancellations from Princess Cruises, and this time it's for the Sapphire Princess. Guests that reserved their cruise before August 8, 2022 will have the following COVID-19 Assistance at no extra charge. [CDATA[ The cruise line has announced that a limited number of cruises are canceled for the Diamond Princess cruise ship on the U.S. west coast, resulting in a delayed return to service. Theme by 17th Avenue, Last Updated on October 17, 2022 by Sherry Laskin, What I Always Pack for an Amtrak Overnight Train Trip Best Advice, How to Go to Amtrak Los Angeles Union Station From San Pedro Cruise Port, Amtrak USA Rail Pass on Sale for Limited Time, Complete updated guide to cruise ship gratuities, Best things to do in Honolulu on a day in port, Princess Cruises to Alaska with Seven Ships, 158 Departures in 2024, Princess Cruises Reveals New Ship and New Class, Princess Cruises Announces New Fleet Deployments for 2022 and Beyond, What to Do In Costa Maya Mexico Instead of an Expensive Shore Excursion, What to Pack for an Alaska Cruise Plus Packing List, Best Things to Do in Cozumel on a Cruise Day in Port, Norwegian Cruise Line Drink Packages Guide, Cancel up to 72 hours before sailing to receive Future Cruise Credit (FCC) for 100% of cancellation fees, Cancel by March 31 and receive Future Cruise Credit for 100% of cancellation fees, Final Payment moves to 60 days prior to sailing, $100 USD / $150 AUD per stateroomfor 3 and 4 day cruises, $150 USD / $225 AUDper stateroom for 5 day cruises, $200 USD / $300 AUD perstateroom for 6 day and longer cruises.
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