Find out what to do if you need to change the address your item is being shipped to. But just who are these agents in the first place? ago You don't have to ask eBay to step in immediately after the 3 business days though if you're still working things through with the buyer, you generally have up to 30 days after the request was opened to ask us for help. What To Do If You Didnt Receive The Package, 1. Our address is Linton Indiana","The postal service claims that the shipping label stated, Indianapolis, Indiana.". what can i do? The package was delivered to the agent for final delivery in Indianopolis, IN November 15th. Clearly, I can't do anything in person to resolve the issue. If eBay closes the case in your favor, the case will be closed immediately and you wont need to do anything else. In this case, an agent is an authorized person that is trusted to handle your package. Finally, consider signing up for USPS informed delivery service. Note that if your city has multiple post offices branches, the one thats likely responsible for your delivery is the one located in the same zip code as the delivery address. Therefore, you should refer to the list mentioned earlier as a good place to start. Access mail & packages online 24/7. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. This subreddit is not affiliated with or endorsed by the United States Postal Service. Delivered to Agent for Final Delivery ANNISTON, AL 36207 _____ Dion D. Rode US NAVY/US ARMY(RET) NRA LIFE MEMBER. This means that every single package you have sent to this address will be accepted, received, and put into a storage locker for you by the folks at US Global Mail complete with digital scans and notifications that go out to you so that you know exactly what has arrived in your mailbox, when it arrived, and what you should do next. I had an ebay shipment delivered to "agent" last week, after a phone call I found out the agent ended up being an alternate post office since the intended . Just dont be surprised if this is the last message you see your tracking ever update with! ACCEPTED ACCEPTANCE AT DESTINATION: The item arrived at the destination USPS processing facility or Post Office What to do if you provided an incorrect shipping address. After that time, either you or the buyer can ask eBay to step in to help resolve the issue. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. In addition to actually handing off the package to another person, there are two other instances where USPS may mark delivered to agent for final delivery on the tracking. Complete a change of address online and deliver the form to your local post office. What is USPS Priority Mail Express & how much does it cost? HMMMM. That is the ebay global shipping center where the package is then resent to the buyer in another country . @TweedyLandThis might help you as you can email them with questions about the delivery https://www.usps.com/help/contact-us.htm, I already wrote in support of the USPS, but they promise to answer until mid-January :-), The customer received the package on November 25th and he informed me in a letter: "Praise the Lord it showed up here today. You can track your parcel at any time to see where it is or if it got stuck in transit. As soon as you get the Delivered to Agent for Final Delivery message popping up in your tracking information youre not going to get any other updates whatsoever. Are you a seller looking to help a buyer with an item that hasn't arrived? Honestly it makes no sense. I use a lot of ebay branded packages but this is not one of them. The first (and perhaps surprising) fact is that your package was never actually delivered. As we mentioned above, with so many different pieces of mail and packages being handled by the USPS, FedEx, UPS, DHL, and other companies the infrastructure of the shipping operations are being placed under more and more stress. Also, is the customer live in an apartment or university? How to Set up Your Shipping Options: First Steps, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? I suspect, this is exactly what happened. I recently sold a pair of shoes and shipped it via USPS priority, to a confirmed address and eligible for seller protection. document.write (document.charset ? They can then relist the item and you can buy it again with the correct address. __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__, {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"var(--tcb-color-4)"},"f2bba":{"val":"rgba(11, 16, 19, 0.5)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"trewq":{"val":"rgba(11, 16, 19, 0.7)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"poiuy":{"val":"rgba(11, 16, 19, 0.35)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"f83d7":{"val":"rgba(11, 16, 19, 0.4)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"frty6":{"val":"rgba(11, 16, 19, 0.2)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"flktr":{"val":"rgba(11, 16, 19, 0.8)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__. This particular item gets shipped in the big lts box it comes in. Note:Although the person must be able to accept your mail, theydo notneed to be pre-authorized by you. eBay Community Buying & Selling Shipping USPS Tracking- Delivered To Agent Options Subscribe to RSS Feed Mark Topic as New Mark Topic as Read Float this Topic for Current User Bookmark Subscribe Mute Printer Friendly Page USPS Tracking- Delivered To Agent Go to Best Answer stuff4divas Rockstar (7291feedbacks) View listings Options Our guides below will help answer any questions you might have about shipping on eBay. The USPS final delivery agents are the drivers who deliver . The buyer has not received the parcel and requires a refund. Most packages that have been delivered to an agent are actually delivered to your door within 1-2 business days. On January 20th, an eBay moderator shared in a post on thread the following update from the Policy team: "eBay policy has been updated to consider "Delivered to Agent for Final Delivery," as delivered. I'm an overseas customer and sometimes buy goods from eBay using a forwarder service.Recently, I had a very frustrating experience: my package didn't reach the warehouse. If it requires a signature, the item isn't being left if I can't physically put it in somebody's hands that live there. Does your buyer live in Melbourne, KY? What is Overnight Shipping USPS and how much does it cost? Delivered to agent is delivered in the eyes of usps and eBay. The incident is an example of how things can go wrong even when sellers do their best to ship using tracking. The buyer has not received the parcel and requires a refund. I don't have any idea where it's been, but finally made it. So, the default code that they use to avoid hassle is that the package was delivered to an agent. Unfortunately, USPS does not check the identities of the people they hand the package off to, and this information will not be available on the tracking page. No, the overwhelming majority of the time that you find this message pop up in your tracking information it means that someone at your home (likely someone in your family) or someone at your office (likely a coworker) has received a package on your behalf. DoNotPay is an advocate of consumer rights and can help you bypass time-consuming and tedious processes when dealing with small-time sellers and multinational retailers alike! If the package was "Delivered to Agent for Final Delivery" at your work address you should call the reception or mail room of your work to begin locating the item. DELIVERED TO AGENT: USPS delivered the package to an agent of the residence or institution it was addressed to (college, hospital, condominium, etc.) Find It In Seconds! Even though the agent has picked up the pkg at least you have a USPS receipt showing that you delivered the container to USPS and USPS shows they did receive it from YOU. The thread itself also demonstrates how sometimes sellers can effect change by reporting an issue on the boards, encouraging others to weigh in, and being persistent. Most packages that are delivered to an agent arrive within 1 business day. it sounds like the "final agent" which is not usps lost the item. USPS Informed Delivery is a free service, similar to UPS My Choice or Fedex Delivery Manager. So im left scratching my head with no option but . The only exception to this is packages that are delivered to certain business addresses. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. A strong shipping strategy is key for a successful holiday. Remember, this package (after this message pops up) has been handed off to someone that doesnt work for the USPS (as a general rule) and isnt going to have the tools or technology necessary to update your tracking information moving forward. Learn how to handle a payment dispute as an eBay seller. Find out what to do if your item hasnt arrived by the estimated delivery date. Indianapolis 46241 is the Post Office near the airport, and Linton 47441 is a small town 80 miles to the Southwest. For more details, visit the US Global Mail website today! Holiday shipping is now in full swing, check out these helpful shipping tips! Or did you send an international order via the GSP in Erlanger, KY? The shipping address is correct. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . USPS Tendered To Returns Agent (Meaning + FAQ), USPS: No Secure Location Available (Meaning, Next Steps + FAQ), USPS Forward Expired (Meaning, Next Steps + FAQ), USPS No Authorized Recipient Available (Meaning, Next Steps + FAQ), USPS: Delivery Attempted, No Notice Left (Full Meaning, Details + FAQ), Another employee (when delivering to a business.). So, this will be the post office youll want to reach out to! Welcome to the Shipping board! If a buyer lets you know that they have a problem with their purchase, you should respond to them as quickly as possible. This allows them to get the package to a person that can finalize the delivery for them, allows them to focus on other packages that they have to deliver, and also guarantees that youre going to be able to get your package in a reasonable amount of time, too. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. I do not see the University there. Find out when you can expect your item to arrive, and get information on free shipping. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. So, 1 business day is ample time for them to actually hand the package off to you. QVC then can also see that it was returned to the USPS office by you. Some examples of agents may include parcel locker services, concierge, and front desk. Below we run through exactly what this tracking message Delivered to Agent for Final Delivery means, who these agents are, why they are being handed to these agents, and what you need to do to actually get your package at the end of the day. document.write ("&loc=" + escape(window.location)); ", One seller expressed gratitude but sought clarification, writing in part, "when they say "the policy" do they just mean how CSR's will handle INR cases if they come up, or are they resolving the eBay tracking software to notate 'Delivered' despite the USPS language about delivering to an agent for final delivery?". Choose where exactly you want the package to be delivered. The label had nothing to do with global. How to report an item that hasn't arrived through My eBay, What to do if you've only received some of the items you've purchased. Get a PO box online while maintaining a real street address. Therefore, waiting 1 business day (or 2 if youre patient) is usually enough for the package to get delivered without any extra steps needing to be done. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Ship the item within the estimated handling time in your listing. Tip Your position is unchanged in strength. If USPS tracking states that your package has been delivered to agent for final delivery, this means that they have delivered it to an individual, who is now responsible or actually delivering it to you. An agent refers to whoever receives the package, but it doesn't only have to be an authorized person. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Your buyer may open a dispute with their payment institution if they believe there's an issue with their order. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Once the issue is resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Are you OPTED out of the Ebay Global Shipping? Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. The authorized agent is almost always going to be someone that lives at your home, someone that brings your package in for you, and someone that leaves it inside the house for you to open up when you get there. My customer lives in Linton, IN. Enter the tracking number, or if you dont have it, the date you shipped the item. My package was out for delivery and shows it arrived at the unit today then it was delivered to an agent 4 hours later. First check the delivery information, and if the expected delivery date has passed, let the seller know that it hasn't arrived. Well gather the info you provide and use it to submit your request with the USPS claims department in a few minutes! If you and the buyer havent been able to resolve the issue within 3 business days, you can ask eBay to step in to help. Additionally, it may be a good idea to contact the person or company that shipped the package to you. My package was out for delivery and shows it arrived at the unit today then it was delivered to an agent 4 hours later. Outside of those exact kinds of situations, though, you really shouldnt see this popping up in your tracking info. When this message is used, the package is typically at adifferent location like a mailroom, for example. Heres how the process works once you subscribe to DoNotPay: Once you complete these steps, DoNotPay will send your claim, and youre done! Car & Truck Safety & Security Accessories, Appeal eBay's decision about a return or missing item for buyers, If your order arrives after you've reported it, Keep the item and arrange to reimburse the seller. The error in tracking still shows but usps is telling me the customer has the package. "That is it used to until about 2-1/2 months ago. If eBay steps in to help, you will no longer be able to issue a refund. This can include things like: In some situations, a buyer may ask their bank or other financial institution to open a payment dispute if they believe theres an issue with their order. In the overwhelming majority of circumstances that you see this message pop up in your tracking info its because a USPS mail carrier has completed delivery to someone that wasnt expressly named on the envelope or package directly. Took all of a minute. Tip. Tip. I checked the box, I have several more of that item here and their is nothing to cause this on the box. Try it free. If you dont agree with the decision after eBay has stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Our address is Linton Indiana","The postal service claims that the shipping label stated, Indianapolis, Indiana. Excellent!! there no fees into the US if the purchase is under $800.00. Delivered to Agent for Final Delivery - What Is It? The USPS driver states that they delivered it to themselves. '&charset='+document.charset : (document.characterSet ? Read more below. Delivered to Agent for Final DeliveryUSPS Service Explained. //]]>-->,

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