We've decided to keep it although we're not really happy with what we got. Arhaus' customer service is definitely lacking. Please have your order number available so that we may assist you more quickly. They are very nice on the phone. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. I love my beautiful, charming, cottagy apartment thanks to Arhaus. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. The moment we walked in we knew this store fit our style. My residence wont be ready for weeks. I hope Arhaus realizes what an asset they have in her. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. Additional information about Delivery & Shipping. It's was a big change but being empty nesters we felt it was time. And I love the way they do customer service from sales to delivery I have no complaints. So far non of it has fixed our issue. I ordered lamps and bedding. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. This stuff happens! I called Arhaus a week and a half later. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Poor customer service. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. This is not something that I would have expected from a $3000 dining table. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. Excited for the sectional and living room pieces! We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office but it has been her time and time again going above and beyond for us. About. Love the pieces and well have them for a long time! I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. Can I pick up my merchandise at the distribution center? Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. The customer service of the entire company is appalling. After finalizing the design the order went in. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. Sign up for promotions, decorating tips and more from our team. These are merely guidelines for measuring and do not guarantee your furniture will fit. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. I am by nature indecisive and Cheryl made my decisions effortless. Love my Pearson Gallery bedroom set. Can I make a payment on my Arhaus Credit Card at a store location or online? Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. Your experience can help others make better choices. Reduce the excessive fees charged for returns. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. I agree with all of the 1-star comments. He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. A 10% restocking fee will be applied. It has beautiful furniture. Most of our products and custom options are available online, however not all pieces are shown. Can I request delivery on a Saturday or Sunday? After the third time, the concierge suggested that I return the chairs and chose new ones. He offered different seating options to match the table within our budget. They said no and didnt seem to care that I was going to write reviews. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. Luckily for us, Alyssa, the store manager, took over our account. Unfortunate that they can't work to make customers happy. It's an amazing piece and like no other. Read complete details for Arhaus Archarge Credit Card Accounts. They said "we rarely get delays." The covers are easy to use and help me make this furniture last forever. We purchased this table a year. The pros: Artistically designed and elegant selection of distinctive lighting pieces. We are talking about approx 1k on an order of over 20k. Very punctual and efficient. Spent $13,000 on a custom leather sectional. I would suggest that no one buy any product from this company. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. I'd give this place zero stars if I could. Are the prices the same in stores and online? Posted: February 21, 2023. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. My wife and I discovered Arhaus long before we had a house to put any furniture. Awesome ordering process! Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. I ordered same table 16 weeks ago, and still no set delivery date! Beautiful furniture at shocking prices. The store manager Shamika Haynes is awesome. Furnished almost our entire house and the quality of the furniture is amazing. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. Awful customer service! These are merely guidelines for measuring and do not guarantee your furniture will fit. All the furniture is beautiful. Restocking fee does not apply to Non-Furniture Items as defined above. Our sales associate was Daniel and he was very good sales person at that time. I will rather go to Bob's furniture. and didn't hear for a week, so I called him back again. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. His product knowledge put us at ease once we decided on our bedroom set. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. So we decided to check out Arhaus at UTC in La Jolla. I need to return the lamp and no customer service rep seems to know how to accomplish this task. Top flight experience over here. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. She is smart quick efficient and has a good eye! Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. ForLocations, The World's Best For Customer Service Info. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. Please see our Measuring for Furniture Delivery guidelines. What a beautiful store! We spent close to $75k at this store and purchased their warranty on the furniture. The furniture and accessories really fits with our collective tastes. We got the warranty and it still takes months to get our new furniture repaired. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. I've gone back to purchasing everything from Crate and Barrel and Wayfair. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. Usually almost impossible to find a sales person. All appeared sturdy and well constructed compared to other places I had visited. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. I do and I don't like this place. From looking at other recent reviews on various forums I'm not alone. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. If you are looking to work with anyone, we recommend working with David for sure. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. If you use one of these and buy something, Slumber Search may make a small amount of money. May all benefit! How can I check on the status of my order? I was so disappointed their attitude, once they sold it they don't care anymore. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. I tried several times to order them, each time being told that I would definitely get my chairs. All the dishes I paid full price for and I didn't get to use have since gone on sale. Sales rep did further investigation and it seems that my order has not been processed at all! Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. This chandelier was stunning but I knew it would be a fortune, but I was wrong. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. | Consumer Comment A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. I never heard back from her. For your convenience, Arhaus provides guest checkout - no account is needed to order online. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. For the entire four-story shore house. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. They are sending someone to repair some of the pieces and are actually replacing some of them. Insane. We furnished our dinning room, formal living room and family room furniture at Arhaus. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. The invoice is very misleading. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. Laurie. Very poor customer service. The sandals are fine and what was ordered. Cannot be returned. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. Arhaus Furniture collections are for the entire home. Each one was a recording to hang up and go online for more help. Looking forward to replacing our coaches next. We'll be returning here for many years to come. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. I went to Arhaus looking at specific dining chairs I was interested in. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. They have a huge selection of their furniture and are more than willing to help you every step of the way. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. Arhaus Furniture Customer service? Second, there are buttons that go into the cushion. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. The rooms not only look gorgeous but are functional and comfortable. Staff all Wearing masks, and everything is very clean. Many of our pieces are as unique as the artisan that made them. I have spent way too much money at Arhaus over the years to be treated so poorly. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. They sure asked me to pay for the furniture right away. We will work with you to resolve the issue to your satisfaction. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. Thank you to Tricia and Michael for all of the help with our furniture purchases! If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. Restoration Hardware Company Information Company Name: Restoration. We make every effort to display the colors of our products accurately on the website. "We Are Very Disappointed with Arhaus quality and customer service. You have helped in making my condo more of a home! How do I calculate the delivery fee to my area? Highly recommend Arhaus as a very good store with beautiful merchandise. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. You can make them your self quicker and for half the price. Bad experience all the way around. Arhaus is a lovely store in Plano/ Frisco Texas area. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. The package is sitting in the lobby of my building and its become an eye sore. Who is looking at this furniture before it goes out for delivery? A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. They sent one email in May to say my order was processing. They should offer free delivery over a certain amount spent. Much better service from both. Arhaus custom I mailed both boxes back to Ahaus the same day. I recently purchased a condo after selling my home. The deliveries went smoothly and my purchases arrived quickly. My favorite furniture store! Ugh. STAY AWAY. How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? Our experience at Arhaus was nothing short of excellent from start to finish. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. Some links on Slumber Search are referral links. They took longer than expected. I went in today and found a floor sample chandelier. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. I have spoken to numerous managers, concierge managers and etc and so far nothing. I would not be purchasing from them again and would not recommend them. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. Step 1: Dig deeper by asking the right questions Beautiful quality furniture. Long wait . We recycle copper into tabletops and transform tree roots into chairs. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. My interior designer Tricia, was amazing to work with. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. The shipping invoice lists WF038-8 Silk Road Sandals - 8 The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. A The phone number for Arhaus is: (913) 663-0250. Do I have to make a monthly payment on financing plans? Do I need to create an account to order online? The cushions didnt last 18 months. I cannot thank Kat and Michael enough. On the day of the delivery Tricia was there!! Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. Thank you Michael and Sandi Trish and Bob. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. We want you to love your new piece as much as we do. If you don't want to deal with headaches, order everything online!! 4. I ordered Thanksgiving dishes first week in September. Made to your specifications and submitted for production at the time of your order. We use intelligent software that helps us maintain the . Thank you. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. They said they would be back in touch. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. We have purchased gorgeous coffee table after seeing it on floor. The cons: Some shoppers mentioned issues with shipping. This is a high end store with dollar store customer service. Claim your profile to access Trustpilots free business tools and connect with customers.
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